Maria Esparza

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Streamlined invoice processing to ensure timely payments and financial operations.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
• Improved data privacy compliance with meticulous management of sensitive information.
• Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
• Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
• Effectively managed guest expectations by providing accurate wait times estimates allowing them to make informed decisions about their dining experience.
• Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
• Managed large group bookings, coordinating logistics to ensure seamless experiences for guests.
• Organized waiting lists during peak hours by using effective prioritization techniques which led to reduced guest wait times.
• Handled high-pressure situations calmly and professionally while maintaining composure under stress.
• Developed rapport with regular clientele, fostering loyalty and repeat business.
• Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
• Streamlined communication between kitchen and wait staff for improved service efficiency.

Non-Profit program helping underprivileged youth finish high school, with a focus on leadership development, community engagement, construction training, and job readiness skills.

• Positively impacted my community by assisting in underfunded rehabilitation projects.
• Gained valuable hands-on experience in the construction field while actively participating in educational and life skills workshops.
• Obtained both OSHA10 and NCCER certifications.

Unofficially,

• Served as an office assistant, helping program leaders with miscellaneous secretarial tasks, such as budgeting, data entry, filing, reception, and community outreach.

• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Processed orders on POS system and accepted cash and charge payments.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
• Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
• Served as an essential liaison between management staff and crew members, relaying crucial updates regarding scheduling changes or policy adjustments proactively.

• Collaborated with general contractors, architects, and designers to ensure seamless integration of painting services into larger construction projects.
• Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
• Demonstrated versatility in performing various construction tasks, effectively adapting to changing project requirements and timelines.
• Utilized hand and power tools effectively for various general labor tasks, ensuring high-quality results.
• Maintained clean, organized worksites to promote a safe working environment and minimize hazards.
• Increased overall job site efficiency by assisting with general labor tasks as necessary.