Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Espinosa

Arlington,TX

Summary

Dynamic small business owner with a proven track record at Tortas Tejanas Y Mas, LLC, excelling in strategic planning and vendor relations. Enhanced operational efficiency and drove revenue growth through innovative marketing strategies and exceptional team leadership. Skilled in financial management and fostering strong customer relationships, ensuring sustainable business success.

Overview

17
17
years of professional experience

Work History

Small Business Owner

Tortas Tejanas Y Mas, LLC.
03.2023 - Current
  • Developed strategic business plans to enhance operational efficiency and market reach.
  • Managed financial forecasting and budgeting to ensure sustainable growth and profitability.
  • Oversaw team performance, providing mentorship and fostering a collaborative work environment.
  • Implemented effective marketing strategies to increase brand awareness and customer engagement.
  • Analyzed market trends to identify new opportunities for product development and expansion.
  • Established partnerships with key stakeholders to strengthen business relationships and drive revenue growth.
  • Streamlined operations through process improvements, reducing costs while maintaining service quality.
  • Led negotiations with vendors, securing favorable terms and improving supply chain management.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Cultivated strong online presence, managing social media platforms to engage with customers and build community.
  • Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
  • Pioneered customer feedback system, utilizing insights to refine products and services continually.
  • Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
  • Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
  • Developed strategic business plan, guiding company towards sustainable growth and profitability.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Streamlined customer service processes, enhancing client satisfaction and retention rates.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Developed and implemented operational strategies to enhance business efficiency.
  • Managed inventory systems to ensure optimal stock levels and minimize costs.
  • Analyzed market trends to identify growth opportunities and adapt business strategies accordingly.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Analyzed market trends to identify new business opportunities and areas for expansion.
  • Managed financial accounts to maintain budget discipline and ensure profitability.
  • Oversaw financial planning and budgeting processes, ensuring profitability and sustainability.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented cost-saving measures without compromising on product or service quality.

Bilingual Ambulatory Service Representative

Childrens Health
09.2008 - 02.2023
  • Assisted patients with appointment scheduling and registration processes.
  • Supported healthcare providers by managing patient inquiries and concerns effectively.
  • Maintained electronic health records to ensure data accuracy and confidentiality.
  • Coordinated communication between patients and medical staff to enhance service delivery.
  • Educated patients on pre-visit requirements and necessary documentation for appointments.
  • Adapted quickly to new software systems for efficient patient management tasks.
  • Contributed to team efforts in creating a welcoming environment for all patients.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Verified patient insurance eligibility and benefits.
  • Reduced no-show rates through consistent follow-up calls about upcoming appointments leading to better time management.
  • Reviewed account information and explained charges and other related inquiries from patients and insurance carriers in person or via telephone.
  • Contributed to a positive work environment by maintaining open communication with team members and supporting cross-functional tasks as needed.
  • Informed patient of self-pay balances owed to facility.
  • Supported clinic operations with accurate data entry and document management, facilitating timely billing and insurance claim processing.
  • Established payment arrangements according to policies, referring issues to collection manager.
  • Increased front office efficiency by organizing supplies, maintaining clean workspaces, and monitoring inventory levels.
  • Documented actions in system to maintain patient history and billing files.
  • Participated in staff meetings and training sessions to stay current on industry best practices and maintain professional development goals.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided accurate information regarding insurance coverage and billing procedures.
  • Taught patients and families to use at-home medical equipment.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

GED -

Justin F Kimball High School
Dallas, TX
05.1991

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Business marketing

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Small Business Owner

Tortas Tejanas Y Mas, LLC.
03.2023 - Current

Bilingual Ambulatory Service Representative

Childrens Health
09.2008 - 02.2023

GED -

Justin F Kimball High School

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