Summary
Overview
Work History
Skills
Timeline
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Maria Estrada

Miami,FL

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

6
6
years of professional experience

Work History

BARTENDER

Centro Wynwood
04.2020 - 03.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

Booze Garden Wynwood
01.2021 - 10.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Head Bartender

Mama Jennies
02.2018 - 04.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
  • Handled establishment social media accounts, increasing customer traffic and bolstering business.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Team player attitude
  • Clear and effective communication
  • Outgoing Personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Cash Register Operation
  • Hospitality service expertise
  • Team training and development
  • Inventory
  • Fluency in English and Spanish
  • Food and Beverage Service

Timeline

Bartender

Booze Garden Wynwood
01.2021 - 10.2022

BARTENDER

Centro Wynwood
04.2020 - 03.2024

Head Bartender

Mama Jennies
02.2018 - 04.2020

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Maria Estrada