Maria Faggart
Greensboro,NC
Summary
Meticulous in any position forwarded. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Customer Service, Sales and Freight/ Logistics Industry. With a history of being an effective team member with full understanding of business functions and team needs. Considered a driven, talented, smart and valuable addition to any team. Referenced to be personable and dedicated with extensive experience in multiple industries. Motivated to maintain customer satisfaction and contribute to company success. Described as articulate, enthusiastic and result-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses. An extremely dependable individual, offering 10+ years of extensive work experience and history.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Marketing and Sales Manager
Renewal by Andersen Window Replacement
2023.10 - 2024.06
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 10 % in sales.
Hotel Manager
Hotel Denim
2022.10 - 2023.11
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 8 including laundry staff and front desk agents and helped to resolve issues arising during shifts.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Freight Operations Manager
SLT Sport Logistics Trucking LLC
2021.06 - 2022.12
- Cultivated partnerships with over 50 companies within the first 18 months of operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Organized records of vehicles, schedules and completed orders.
- Maintained and monitored all business practices to assure compliance with Federal and State laws.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed established business practices and improved processes to reduce expenses.
Customer Service Representative
Alorica/ Duke Energy
2018.07 - 2020.06
- Set up and activate customer accounts
- Assessed customer needs and upsold products and services to maximize sales
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Assessed customer account information to determine current issues and determine potential solutions
- Answered 100+ inbound calls per day and directed to individuals or departments.
Licensed Operator/ Answering Service Rep
Security Central Inc
2012.10 - 2016.05
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched the appropriate police, fire and ambulatory services to the premises
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Provided remote assistance to end-users using desktop applications, chat features, emails, and phone assistance to customers
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
PCA Personal Care Assistant
RHA Health Services
2008.05 - 2012.08
- Assisted clients with the activities of daily living including communicating, eating, showering, dressing, toileting, making beds, tidying rooms, and grooming
- Other duties included but not limited to shopping for the client, monitoring medications, cleaning the living area and occasional outdoor activities
- Kept a daily record of clients progress and made reports as needed accurately and accordingly.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy diet by preparing meals but not limited to feeding and assistance with eating.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported the needs of 3+ residents under long-term care.
Education
R.E.A. - Real Estate
Elliot Real Estate Academy
Greensboro, NC08.2020
Associate of Science - Computer Science
Ashford University
San Diego, CA12.2017
Associate of Arts - Communications
Mitchell Community College
Statesville, NC05.2008
Skills
- Interpersonal communication
- Customer service
- Planning & Coordination
- Exceptional time management skills
- Training & development
- Inside & Outside Sales
- Conflict management
- Operations & Account management
- Property management
- Communication skills
- Organizational skills
- Logistics
- Behavioral Management
- Daily living assistance
Certification
- Driver's License
- First Aid Certification
- CPR Certification
- PCA - Personal Care Aide
- CM - Certified Manager Certification
Personal Information
Willing To Relocate: Open for discussion.
Timeline
Marketing and Sales Manager
Renewal by Andersen Window Replacement
2023.10 - 2024.06
Hotel Manager
Hotel Denim
2022.10 - 2023.11
Freight Operations Manager
SLT Sport Logistics Trucking LLC
2021.06 - 2022.12
Customer Service Representative
Alorica/ Duke Energy
2018.07 - 2020.06
Licensed Operator/ Answering Service Rep
Security Central Inc
2012.10 - 2016.05
PCA Personal Care Assistant
RHA Health Services
2008.05 - 2012.08
R.E.A. - Real Estate
Elliot Real Estate Academy
Associate of Science - Computer Science
Ashford University
Associate of Arts - Communications
Mitchell Community College
- Driver's License
- First Aid Certification
- CPR Certification
- PCA - Personal Care Aide
- CM - Certified Manager Certification
Similar Profiles
Trevor SmrekarTrevor Smrekar
Direct Marketing Associate at Renewal by Andersen Window ReplacementDirect Marketing Associate at Renewal by Andersen Window Replacement
Michael ParsleyMichael Parsley
Design Specialist at Renewal by Andersen Window ReplacementDesign Specialist at Renewal by Andersen Window Replacement
Damorea GreenDamorea Green
Production Associate at Renewal By Andersen Window ReplacementProduction Associate at Renewal By Andersen Window Replacement