Maria Fairfax
Andalusa,AL
Summary
Proven track record in enhancing customer service and operational efficiency, notably at Bonefish Grill. Excelled in inventory management and building client relationships, demonstrating exceptional operations management and interpersonal skills. Achieved significant improvements in customer retention and store organization, contributing to the overall success of the team.
Overview
3
3
years of professional experience
Work History
Hourly Key
Bonefish Grill
01.2022 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed professional relationships to improve retention of key customers.
Insurance Agent
New York State Life
01.2022 - 07.2024
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
Bachelor of Science - Accounting
Boston College
Chestnut Hill, MA01.1990
Skills
- Operations Management
- Store Organization
- Product Descriptions
- Inventory Management
- Customer Service
- Policy Enforcement
- Sales Leadership
- Administrative Documentation
Timeline
Hourly Key
Bonefish Grill
01.2022 - Current
Insurance Agent
New York State Life
01.2022 - 07.2024
Bachelor of Science - Accounting
Boston College