Maria Farigua
Lantana,FL
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Self Employed Web
Boynton Beach, Florida
01.2013 - Current
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Developed policies and procedures related to customer service operations.
- Monitored staff performance to ensure adherence to customer service standards.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Laboratory Specialist
Orthoclinical Diagnostics
Central and Southwest FL
12.2009 - 06.2012
- Maintain and grow revenue in Central and Southwest Florida through the Go Green Menu Expansion Programs
- Responsible for client training on product usage, hardware, and quality control
- Provide product demonstrations and solutions
Serologist, Product Support Manager
Micro Typing Systems (OCD-JNJ)
Pompano Beach, FL
11.2007 - 12.2009
- Responsible for overseeing New Complaint Testing process, performing complaint testing and completion of Diagnostic Investigation Report
- Calibrate and Maintain instruments and lab equipment
- Responsible for Quality Control and serological testing of projects assigned
Medical Instructor- Health Allied Careers
MedVance Institute
Palm Springs, FL
05.2003 - 11.2007
- Instructional training and tutoring of Health Allied programs - Medical Assistant, Patient Care Tech, Medical Coding Specialist, Surgical, Radiological Technology, and LPN Program
- Oversee Point of Care Program and implement Policy Procedure Manuals
- Analyzed, adjusted, and organized new client's books to make them more efficient and user friendly
Education
Bachelor of Science in Medical Technology -
Pontificie Universidad Javeriana
01.1989
Skills
- Fluent in English and Spanish
- Microsoft Office Suites
Certification
- AMT Certification (AMT #1565)
- Piont of Care Testing Evaluator- ASCP#0218
- Florida State Liscense #TN41239
Timeline
Customer Service Manager
Self Employed Web
01.2013 - Current
Laboratory Specialist
Orthoclinical Diagnostics
12.2009 - 06.2012
Serologist, Product Support Manager
Micro Typing Systems (OCD-JNJ)
11.2007 - 12.2009
Medical Instructor- Health Allied Careers
MedVance Institute
05.2003 - 11.2007
Bachelor of Science in Medical Technology -
Pontificie Universidad Javeriana