Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Felix

Lancaster,PA

Summary

Productive Account Manager offering years of experience and outstanding oral and written communication skills. Persuasive and charming yet committed to honesty and maintaining long-term, individualized relationships. Known for connecting with customers, efficient communication and streamlining company procedures.

Authorized to work in the US for any employer.


Overview

10
10
years of professional experience

Work History

Regional Account Manager

Aurora Case Management
Parkton, MD
05.2019 - Current
  • Utilized customer relationship management systems to document client interactions
  • Generated leads through networking, cold calls and industry connections
    Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service
  • Work seamlessly with sales team members to ensure company productivity and customer satisfaction
  • Update supervisors on account needs
  • Assist with developing marketing strategies
  • Establish relationships and visit clients in Maryland, Virginia and Washington D.C Area.
  • Calculate and submit reimbursable expenses with appropriate documentation
  • Represent and foster company at conferences and trade associations
  • Operate as lead point of contact for matters specific to accounts
  • Build and maintain strong, long-lasting customer relationships
  • Collaborate with sales team to identify and grow opportunities
  • Maintain detailed customer account records using company software
  • Use time management skills to schedule and plan work week independently
  • Assist supervisor in administrative tasks such as proofreading, transcription and written communication

Theatre House Manager

Magic and Wonder
Paradise, PA
12.2018 - 03.2021
  • Schedule special events including camps, tours buses or parties
  • Assist guests with ticket purchases, refunds, and inquiries in person and telephonically
  • Train and supervise box office team
  • Oversee all guest needs including seating arrangements, guest relations, and safety
  • Coordinate with team members to enforce all safety and emergency protocol
  • Purchase and track inventory
  • Developed team communications and information for meetings

Administrative Assistant/Children's Program Coordinator

JOURNEY CHURCH MINISTRIES
Apopka, FL
02.2017 - 05.2018
  • Submit reports and review reports or problems with superior
  • Observe and monitor children's play activities
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues
  • Oversee safety of children and youth
  • Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
  • Provide care for children with disabilities
  • Establish and enforce rules for behavior, and procedures for maintaining order
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
  • Identify and recruit potential volunteer workers
  • Implement program plans by ordering needed materials, scheduling speakers, reserving space, or handling other administrative details
  • Schedule and attend special events such as camps, conferences, meetings, seminars, or retreats
  • Publicize programs through sources such as newsletters, bulletins, or mailings
  • Analyze revenue and program cost data to determine budget priorities
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
  • Analyze data to determine answers to questions from customers or members of the public
  • Schedule space or equipment for special programs and prepare lists of participants
  • Remove hazards and develop appropriate boundaries and rules to create a safe environment for children
  • Create or implement security standards, policies, and procedures
  • Train subordinate security professionals or other organization members in security rules and procedures.

Team Leader

CHICK-FIL-A
Orlando, FL
09.2013 - 02.2017
  • Supervise others and provide on-the-job training
  • Manage and train staff, preparing work schedules and assigning specific duties
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits
  • Analyze training needs to design employee development, language training and health and safety programs
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Maintain sanitation, health, and safety standards in work areas
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety
  • Perform various financial activities such as cash handling, deposit preparation, and payroll
  • Issue receipts, refunds, credits, or change due to customers.

Education

English

HACC

Skills

  • CPR TRAINED
  • Excel
  • Administrative Support
  • Operational Efficiency
  • Communications
  • Guest Relations Experience
  • Account Management
  • Employee Evaluation
  • Event Planning (3 years)
  • Transcription
  • Personal Assistant Experience
  • Customer service (5 years)
  • Experience with children (6 years)

Timeline

Regional Account Manager

Aurora Case Management
05.2019 - Current

Theatre House Manager

Magic and Wonder
12.2018 - 03.2021

Administrative Assistant/Children's Program Coordinator

JOURNEY CHURCH MINISTRIES
02.2017 - 05.2018

Team Leader

CHICK-FIL-A
09.2013 - 02.2017

English

HACC

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