Maria Felix
Bakersfield
Summary
Customer-focused Retail Sales Associate recognized for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and meet sales goals.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Pet smart
Pet Smart
Bakersfield
02.2024 - 10.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained cleanliness of animal enclosures and equipment to promote hygiene.
- Engaged with visitors, educating them about animal care and welfare practices.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
Ross dress for less
Retail Associates
Bakersfield
05.2021 - 12.2023
- Provided exceptional customer service, creating a welcoming and helpful shopping environment for allcustomers.experience.satisfaction.Managed fitting rooms efficiently, ensuring cleanliness and order, which enhanced the overall shoppingProcessed customer transactions accurately and efficiently, minimizing wait times and improving customer Addressed customer concerns promptly and effectively, resolving issues to maintain a positive shoppingexperience.Replenished merchandise on the sales floor with a keen eye for presentation, ensuring a visually appealing andorganized shopping environment.Maintained an organized stockroom, contributing to the efficient flow of merchandise to the sales floor.
Ja
Jamba Juice
Bakersfield
04.2023 - 10.2023
- Managed inventory by restocking supplies and checking expiration dates regularly.
- Collaborated with team members to ensure efficient service during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
High school Diploma -
East Bakersfield High School
Bakersfield, California 08.2021 - 05.2024
Skills
- Stock organization
- Customer relationship management
- Effective cross
- Functional communicator
- Solutions oriented professional
- Sales transactions
- Animal care
- Hygiene maintenance
- Attention to detail
- Friendly, positive attitude
- Inventory management
- FLUENT IN Spanish/english
- Conflict resolution
- Stockroom safety procedures
- POS system operations
Timeline
Pet smart
Pet Smart
02.2024 - 10.2025
Ja
Jamba Juice
04.2023 - 10.2023
High school Diploma -
East Bakersfield High School
08.2021 - 05.2024
Ross dress for less
Retail Associates
05.2021 - 12.2023