MARIA L. FELLER
Buffalo,New York
Summary
Professional administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency. Brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.
Overview
30
30
years of professional experience
Work History
Front Desk Coordinator
Tyska Alexander Orthodontics
03.2024 - 02.2025
- Maintained strict confidentiality when handling sensitive patient information in accordance with company policies.
- Facilitated effective communication between patients and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Organized, maintained and updated information in computer databases.
- Collaborated with team members to address patient needs and ensure seamless operations.
- Welcomed each patient pleasantly and confirmed appointment and identification.
- Provided administrative support to management staff, contributing to overall office productivity.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Answered patient telephone calls promptly and appropriately handled needs.
- Confirmed appointments, communicated with clients, and updated patient records.
- Transcribed phone messages for entire office and relayed messages.
- Developed strong relationships with patients, fostering loyalty and patient satisfation.
Special Education Teacher, ECMC- P.E.D.S.
Erie County Medical Center
09.2023 - 02.2024
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
Special Education Teacher
Bornhava
08.2022 - 08.2023
- Conducted small group and individual classroom activities with students based on differentiated learning needs within an 8:1:3 center-based self-contained classroom.
- Advocated for needs of the students with disabilities.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Established and maintained dynamic working relationships with students and parents to support classroom objectives.
- Incorporated interactive visual aids into student lesson plans to support learning objectives.
Solution Sales Specialist
Ingram Micro
07.2018 - 07.2022
- Support sales team members to drive growth and development.
- Increase repeat customer base by maintaining relationships and providing high quality customer service with clients and effectively managing service issues.
- Cultivate strong professional relationships with suppliers and key clients to drive long-term business development.
Special Education Teacher
ECMC- P.E.D.S.
01.2008 - 06.2018
- Communicated with parents, therapists and other team members.
- Attended CPSE district and parent meetings.
- Served as Service Coordinator to all team members.
- Fostered positive and trusting relationships with students to increase engagement.
Teacher
Audubon at College
09.2005 - 06.2008
- Provided a safe and nurturing environment for infants and preschoolers
- Created and implemented lessons according to NAEYC criteria for preschoolers.
Special Education Teacher
Erie 1 BOCES
09.2002 - 06.2005
- Individualized activities to meet the needs of every student
- Communicated with district personnel to discuss needs of students
- Created and implemented classroom management and behavior programs.
Special Education Teacher
Dodge Elementary School
09.2001 - 06.2002
- Instructed 4th grade students in the areas of Reading/Language Arts and Math
- Consulted 2nd and 3rd grade students in Reading/Language Arts and Math
- Created and implemented modified curriculum for special needs students
- Implemented balanced literacy program to meet individual needs
- Participated in literacy team meetings and CST
- Communicated regularly with parents and team members to maximize each student's potential.
Special Education Teacher
Transit Middle School
01.2001 - 06.2001
- Instructed 8th grade resource room students according to individualized educational goals
- Created and implemented modified curriculum for integrative education students
- Communicated regularly with 8th grade teachers to promote supportive and consistent learning for individuals in the resource room setting
- Supervised paraprofessionals for integrative education students.
Special Education Teacher
United Cerebral Palsy
11.1999 - 01.2001
- Instructed preschool students ages 18 months to 4 years and 10 to 13 years with cerebral palsy, speech delays, cognitive delays, and behavioral problems
- Supervised paraprofessionals and assistant
- Worked with trans-disciplinary team to maximize each student's potential
- Monitored needs of students to ensure services were being received
- Provided supportive and consistent learning opportunities for all students
Special Education Teacher
Erie 1 BOCES
03.1999 - 11.1999
- Tutored multiply handicapped 16-year-old student 10 hours per week in the areas of math, reading, writing, self-help, and vocational skills.
Special Education Teacher
Heritage Education Program
10.1994 - 02.1999
- Instructed students ages birth-21 with varying handicapping conditions (mild to severe mental retardation, physical disabilities, emotional disturbance, and speech delays) in all areas of development
- Assessed and recommended appropriate educational and behavioral objectives for each student
- Evaluated results of educational programs and reassessed student's needs
- Assessed and monitored individual social and personal needs of students to ensure that each received all necessary services
- Initiated, scheduled, and conducted parent conferences as appropriate
- Supervised paraprofessionals and assistants in implementing individual objectives
- Participated in staff, parent, and committee meetings for the purpose of assuring maximum educational opportunities for students
- Worked with trans-disciplinary team to maximize student's learning.
Education
MASTER OF SCIENCE -
Canisius College
Buffalo, New York05.2003
BACHELOR OF SCIENCE - Exceptional and Elementary Education
State University College
Buffalo, New York05.1999
Skills
- Rapport and relationship building
- Active listening
- Work ethic
- People skills
- Communication
- Administrative support
- Administrative skills
- Visitor check-in skills
- Electronic recordkeeping
- Guest relations
- Security procedures
- Scheduling appointments
- Typing speed
- Appointment setting
- Records maintenance
- Word processing
- Directing calls
- Microsoft office
- Clerical duties
- Oral and written communications
Timeline
Front Desk Coordinator
Tyska Alexander Orthodontics
03.2024 - 02.2025
Special Education Teacher, ECMC- P.E.D.S.
Erie County Medical Center
09.2023 - 02.2024
Special Education Teacher
Bornhava
08.2022 - 08.2023
Solution Sales Specialist
Ingram Micro
07.2018 - 07.2022
Special Education Teacher
ECMC- P.E.D.S.
01.2008 - 06.2018
Teacher
Audubon at College
09.2005 - 06.2008
Special Education Teacher
Erie 1 BOCES
09.2002 - 06.2005
Special Education Teacher
Dodge Elementary School
09.2001 - 06.2002
Special Education Teacher
Transit Middle School
01.2001 - 06.2001
Special Education Teacher
United Cerebral Palsy
11.1999 - 01.2001
Special Education Teacher
Erie 1 BOCES
03.1999 - 11.1999
Special Education Teacher
Heritage Education Program
10.1994 - 02.1999
MASTER OF SCIENCE -
Canisius College
BACHELOR OF SCIENCE - Exceptional and Elementary Education
State University College
Similar Profiles
LeighAnna AsburyLeighAnna Asbury
Private Nanny at Alexander Excavation Inc - Lexi AlexanderPrivate Nanny at Alexander Excavation Inc - Lexi Alexander
Meredith MiddlebrooksMeredith Middlebrooks
Treatment Coordinator, Marketing Director & Social Media Manager at Pickett Orthodontics & Bennett OrthodonticsTreatment Coordinator, Marketing Director & Social Media Manager at Pickett Orthodontics & Bennett Orthodontics
Shabna DineshShabna Dinesh
Dental Hygienist at Orthodontics on Berrigan/Orthodontics on StQuentinDental Hygienist at Orthodontics on Berrigan/Orthodontics on StQuentin
April JamesApril James
Owner/ Manager at April L JamesOwner/ Manager at April L James
Andrea BellAndrea Bell
MBK Teacher at Buffalo Public School DistrictMBK Teacher at Buffalo Public School District