Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Fereira Maldonado

Kissimmee,FL

Summary

I am reliable, self-motivated, independent, resourceful, personable individual with several years of experience providing outstanding customer service and administrative support in management. Highly organized, proactive and punctual with team-oriented mentality. Excel at communication, empathy, and problem-solving to enhance patient care quality.

Overview

8
8
years of professional experience

Work History

Care Facilitator

Dedicated Senior Medical Center
Orlando, FL
09.2023 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for patients.
  • Performed data entry into computer systems to maintain accurate records of patients' information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Processed payments from patients using a variety of payment methods, including credit cards and cash.
  • Updated patients' information in databases regularly to ensure accuracy of records.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Protected patients' rights by maintaining confidentiality of personal and financial information.
  • Provided excellent patient service by responding quickly to inquiries via phone or email in a professional manner.

Customer Service / General Teller / Trainer /Quick Service

Disney's Animal Kingdom
Lake Buena Vista, FL
03.2019 - 09.2023
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Built and maintained productive relationships with employees.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Accountable for counting and verifying substantial amounts of money.
  • Created and maintained reports and journals for safe management, transactions, fraud report, etc.
  • Ability to ensure great customer service while engaging with guest in a polite and positive manner.
  • Trained and mentored new employees to maximize performance with skilled, efficient and knowledgeable team members.

Shift Leader

CiCis Pizza
Kissimmee, FL
06.2018 - 03.2019
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Prepare and made bank deposits.

Housekeeping /Inspector

Westgate Vacation Villas Resort & Spa
Kissimmee, FL
06.2016 - 12.2017
  • Organized, cleaned and sanitized hotel rooms to tidy and eliminate daily germs.
  • Performed linen washing, dishwashing, vacuuming, dusting and mopping.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Entered room inspection, making sure rooms are ready for future check-ins.
  • Coordinated deliveries of extra room furniture, bedding, linens and towels to meet guest needs.
  • Reported incidents of property damage to engineering department, documenting destruction for loss prevention purposes.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Education

Associate of Arts - General Studies

Valencia College
Kissimmee, FL
04.2020

Skills

  • Bilingual Verbal, Written English/Spanish
  • Team building experience
  • Trainer and coach for new recruits
  • Excellent customer service and interaction
  • Decision Making
  • Strong problem-solving aptitude
  • Honest and Ethical
  • Reliable and Responsible
  • Ability to work independently and meet deadlines
  • Ability to provide direction and feedback to others
  • HIPAA Compliance
  • Efficient Call Routing
  • Appointment confirmation and scheduling
  • Ability to prioritize work and time management
  • Listening Skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Care Facilitator

Dedicated Senior Medical Center
09.2023 - Current

Customer Service / General Teller / Trainer /Quick Service

Disney's Animal Kingdom
03.2019 - 09.2023

Shift Leader

CiCis Pizza
06.2018 - 03.2019

Housekeeping /Inspector

Westgate Vacation Villas Resort & Spa
06.2016 - 12.2017

Associate of Arts - General Studies

Valencia College

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Maria Fereira Maldonado