Maria Fermin
Lancaster,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Panda Express. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in point-of-sale operations and employee training, consistently maintaining high cleanliness standards and a strong work ethic to ensure operational excellence.
Overview
1
1
year of professional experience
Work History
Server
Panda Express
Los Angeles, California
01.2025 - 04.2025
- Provided excellent customer service to enhance guest dining experiences.
- Assisted in training new servers on menu items and service procedures.
- Delivered meals promptly while ensuring order accuracy and presentation.
- Collaborated with kitchen staff to coordinate timely meal preparation.
- Maintained cleanliness of dining area, including tables and utensils.
- Processed payments efficiently using point-of-sale systems.
Cashier
SUBWAY®Restaurants
Los Angeles, CA
06.2024 - 12.2024
- Processed customer transactions efficiently and accurately.
- Handled cash register, ensuring proper change and payments.
- Maintained clean and organized checkout area for customer convenience.
- Assisted customers with product inquiries and store navigation.
- Managed inventory by restocking shelves and monitoring supplies.
- Collaborated with team members to enhance customer service experience.
Education
Quartz Hill High School
Quartz Hill, CASkills
- Customer service
- Employee training
- Point-of-sale operation
- Inventory management
- Team collaboration
- Effective communication
- Adaptability
- Time management
- Problem solving
- Strong work ethic
- Cleanliness standards
Languages
Spanish
Full Professional
English
Full Professional
Accomplishments
- Leadership
Timeline
Server
Panda Express
01.2025 - 04.2025
Cashier
SUBWAY®Restaurants
06.2024 - 12.2024
Quartz Hill High School
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