Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Languages
Timeline
Generic

Maria Fernanda Fortiz

Littlerock

Summary

Dynamic administrative professional with extensive experience at SoLa Rentals, excelling in office management and customer service. Proven ability to enhance operational efficiency through meticulous record-keeping and effective team collaboration. Bilingual with strong data entry skills, I consistently prioritize tasks to meet deadlines while maintaining a positive and professional demeanor.

Overview

24
24
years of professional experience
1
1
Certification

Work History

SPED Aide

Acton/Agua Dulce School District
Acton
11.2024 - Current
  • Monitored student safety while on school grounds or during field trips.
  • Attended staff meetings and professional development sessions.
  • Conducted small group activities to reinforce learning objectives.
  • Aide - SPED Helth Aide when they are out with their one on one student.

Administrative Assistant

FPI Management
Los Angeles
03.2023 - 05.2024
  • Assist upper management with all administrative duties, including attending court for tenant evictions, updating every single tenant's files, spreadsheets, memos, and letters, and ensuring the office has everything we need, including office supplies, kitchen and snack supplies, and that office machines are up and running, and much more.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Answered questions from customers regarding products and services offered by the company.
  • Conducted research on various topics as requested by management.
  • Greeted visitors and provided general information about the company.
  • Managed database systems containing customer contact information.
  • Managed office supplies inventory and placed orders when necessary.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.

Office Manager

SoLa Rentals
Los Angeles
07.2018 - 02.2023
  • Started as a front-end receptionist, answering phones, greeting tenants, helping tenants with their concerns, submitting maintenance work orders, assisting prospects with any questions regarding vacancies, making appointments for the Leasing Department, submitting and screening applications, assisting Property Managers with tenants, scanning and uploading documents to tenants' files, and ordering supplies for the office.
  • As an office coordinator and office manager, I now provide help to staff, managers, property managers, regional property managers, and senior-level officers as required.
  • Helping the Property Management Department, ADU Department, and Ground-Up Department, as well as App Folio and Yardi knowledge.
  • Maintained filing system for records, correspondence and other documents.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Ensured compliance with applicable laws regarding employment practices.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted in recruiting, onboarding and training new employees.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Developed and implemented office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Provided administrative support to management team including preparing reports and presentations.
  • Maintained confidential records relating to personnel matters.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided training to new hires on office policies and procedures.
  • Interpreted and communicated work procedures and company policies to staff.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.

Accounts Receivables Assistant

Lear Capital
Los Angeles
09.2012 - 12.2014
  • Duties: Open mail and distribute, enter payments, make deposits, capture final credit card transactions, listen to transaction recordings between the brokers and clients to finalize broker commission, cover front desk when necessary, answer phones, some customer service and filing, sometimes help clean mailroom and kitchen

Receptionist/Administrative Loan Processor Ass

Wilshire Finance Partners, Inc
Los Angeles
07.2010 - 01.2012
  • Duties: Front desk and all administrative duties, including filing, answering phones, emails, assisting the CEO and Loan Officer, and accounts payable and receivables.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Scheduled appointments for clients, customers, and other visitors.
  • Verified visitors' identification cards before allowing access to the building.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Responded to inquiries from internal staff members regarding office operations.
  • Assisted with special projects assigned by management when required.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Monitored office supplies inventory and placed orders when necessary.

Trainee Store Manager Ass

7-11
Joliet
09.2008 - 01.2010
  • Duties: Order daily merchandise, back office paper work, safe deposit count to make sure there was enough cash for registers, receive daily merchandise

Shipping and Receiving Clerk

Mohawk
Bolingbrook
09.2007 - 06.2008
  • Duties: Input truck driver's daily deliveries and returns, answer phones, customer service and translate office memos English to Spanish

Loan Processor

Carter & Ass
Beverly Hills
02.2004 - 12.2006
  • Duties: Process real estate loans from taking the application to funding the loans.
  • Updated customers regularly on status of their loans throughout the processing period.
  • Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.
  • Maintained accurate records in computer database system during loan origination process.
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Reviewed loan applications for accuracy and completeness.
  • Verified accuracy of closing figures prior to disbursement of funds.
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
  • Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
  • Compiled closing packages containing all necessary documents required for funding.
  • Researched escalated problems related to loan processing activities.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
  • Submitted loan applications to underwriting department for review and approval process.
  • Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Assisted borrowers with questions regarding their loans after closing.
  • Monitored progress of each loan application from start to finish ensuring timely completion.
  • Reviewed appraisals to ensure accuracy of value estimates.
  • Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Reviewed initial client documentation to structure and submit loan package.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Created and completed loan submission packages.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Filed completed packages quickly and efficiently.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Calculated, reviewed, and corrected errors on interest rates, closing costs, and payment terms to ensure accuracy.
  • Structured loan packages by properly analyzing credit reports, income and asset documents.
  • Communicated with applicants to gather additional information and answer queries regarding loan processes.
  • Assisted in the preparation of loan closing documents and coordinated with closing agents.
  • Liaised between borrowers, real estate agents, and lenders to facilitate loan closings.
  • Utilized loan processing software to manage and track loan progress efficiently.
  • Managed conditions sent from underwriting departments.

Loan Processor

Hacienda Realty
Inglewood
07.2001 - 02.2004
  • Duties: Process Real Estate Loans from taking the application to funding the loans
  • Updated customers regularly on status of their loans throughout the processing period.
  • Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.
  • Maintained accurate records in computer database system during loan origination process.
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Reviewed loan applications for accuracy and completeness.
  • Verified accuracy of closing figures prior to disbursement of funds.
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
  • Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
  • Explained the various types of loans available and advised on the best product suited for customer's needs.
  • Compiled closing packages containing all necessary documents required for funding.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
  • Submitted loan applications to underwriting department for review and approval process.
  • Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Assisted borrowers with questions regarding their loans after closing.
  • Monitored progress of each loan application from start to finish ensuring timely completion.
  • Reviewed appraisals to ensure accuracy of value estimates.
  • Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Reviewed initial client documentation to structure and submit loan package.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.

Education

High school or equivalent -

Inglewood High School
Inglewood, CA
01.1990

Skills

  • Customer service
  • CSR
  • Loan Origination
  • Accounts Receivable
  • Loan Officer Experience
  • Administrative experience
  • Office Management
  • Yardi
  • Bilingual
  • Management
  • Property management
  • Property leasing
  • Credit analysis
  • Data entry
  • Office management
  • Database management
  • Record keeping
  • Team collaboration
  • Confidential document handling
  • Inventory management
  • Multitasking Abilities
  • Attention to detail
  • Positive attitude
  • Records maintenance
  • Telephone etiquette
  • Organizing and categorizing
  • Confidentiality understanding
  • Prioritization
  • Administrative support
  • Data entry proficiency
  • Google drive
  • Update records
  • Basic bookkeeping
  • Valid Driver's license
  • Mail sorting and distribution
  • Scanning and copying
  • Bank deposit reconciliation
  • Cash handling
  • Basic first aid
  • Professional and mature

Certification

Driver's License

Languages

Spanish, Fluent

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Full Professional

Timeline

SPED Aide

Acton/Agua Dulce School District
11.2024 - Current

Administrative Assistant

FPI Management
03.2023 - 05.2024

Office Manager

SoLa Rentals
07.2018 - 02.2023

Accounts Receivables Assistant

Lear Capital
09.2012 - 12.2014

Receptionist/Administrative Loan Processor Ass

Wilshire Finance Partners, Inc
07.2010 - 01.2012

Trainee Store Manager Ass

7-11
09.2008 - 01.2010

Shipping and Receiving Clerk

Mohawk
09.2007 - 06.2008

Loan Processor

Carter & Ass
02.2004 - 12.2006

Loan Processor

Hacienda Realty
07.2001 - 02.2004

High school or equivalent -

Inglewood High School

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Maria Fernanda Fortiz