Maria Figueroa
Los Angeles,CA
Summary
Dynamic professional with extensive experience at Tjmaxx, excelling in customer service and operations management. Proven track record in enhancing team efficiency and improving customer satisfaction through effective problem-solving and staff training. Adept at employee scheduling and fostering a collaborative work environment, ensuring optimal service delivery and operational success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Tjmaxx
11.2024 - 06.2025
- Assisted in coordinating daily operations and tasks within the team.
- Helped streamline processes to enhance overall efficiency and productivity.
- Managed scheduling for staff shifts to ensure optimal coverage and service levels.
- Aided in preparing reports to track project progress and performance metrics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Administrative Coordinator
Tjmaxx
04.2015 - 11.2024
- Optimized organizational systems for payroll, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed inventory of office supplies, ensuring essential items were always in stock.
Education
High School Diploma -
Arleta High School
Arleta, Ca06.2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Staff management
- Workload management
- Employee scheduling
- Operations management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Tjmaxx
11.2024 - 06.2025
Administrative Coordinator
Tjmaxx
04.2015 - 11.2024
High School Diploma -
Arleta High School