Maria Finch
Wayland,NY
Summary
Detail-oriented Assistant Manager with 10+ years of leadership experience. Expertise in customer service, multitasking, and time management. Strong relationship-building and decision-making skills. Committed to ensuring positive and memorable customer experiences.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dollar General | Springwater, New York
Wayland, New York
05.2015 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Managed cash register operations using POS system and processed sales and returns.
- Assisted in inventory management by stocking shelves and organizing merchandise.
- Delegated daily tasks to team members.
- Enforced company policies and procedures to strengthen operational standards.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Recruited and trained new employees to meet job requirements.
Cashier
NOCO Express
Wayland, New York
06.2012 - 06.2015
- Processed cash and credit payments for gasoline, food and other merchandise.
- Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
- Monitored self-service gasoline pumps, helping customers with operation.
- Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
- Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
Sandwich Artist
SUBWAY®Restaurants
Wayland, New York
05.2012 - 06.2015
- Operated cash registers to process payments from customers.
- Completed opening, closing and shift change tasks by following company guidelines.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Kept customer and food preparation areas clean, organized, and stocked.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
Education
GED -
Wayland-Cohocton High School
Wayland, NY05-2013
Skills
- Customer rapport
- Task Delegation
- Sales monitoring
- Money Handling
- Retail Operations
- Hiring and training
References
References available upon request.
Timeline
Assistant Manager
Dollar General | Springwater, New York
05.2015 - Current
Cashier
NOCO Express
06.2012 - 06.2015
Sandwich Artist
SUBWAY®Restaurants
05.2012 - 06.2015
GED -
Wayland-Cohocton High School
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