Maria Fiorello
Philadelphia,PA
Summary
Leadership values consistently blend strategic vision with hands-on management, delivering exceptional results across both non-profit and hospitality sectors. Results-driven Director/General Manager with a strong record of operational excellence and cross-industry expertise. As Director of Operations for a non-profit cancer education center, was responsible for leading strategic initiatives to enhance educational outreach, improve support services, and streamline internal processes. Successfully managed fundraising efforts, optimized resource allocation, and leveraged technology to expand community impact while fostering a compassionate environment for patients and families. These leadership and operational skills were applied to subsequent General Manager roles with luxury inns and bed and breakfasts, elevating service standards and operational efficiency. Oversaw staff management, streamlined operations and implemented marketing strategies to enhance profitability and guest satisfaction. By integrating technology and maintaining a focus on service excellence, facilitated growth and success in competitive markets. I thrive in fast-paced environments and I am passionate about serving others and supporting career development. My preference is to roll-up my sleeves and stay in the trenches with my team, ensuring the entire business is both skilled in and enthusiastic about our mission, our product and our customer’s experience throughout their entire journey.
Overview
18
18
years of professional experience
Work History
General Manager
La Reserve Bed & Breakfast
Philadelphia, PA
01.2017 - Current
- Company Overview: Provides leadership, strategic planning, and operations for a Center City, Philadelphia, Bed & Breakfast catering to a high-volume of international and domestic guests
- Provides leadership, strategic planning, and operations for a Center City, Philadelphia, Bed & Breakfast catering to a high-volume of international and domestic guests
- Responsibilities include staff management, purchasing, marketing, forecasting and P&L management
- Maintained seamless operations during transition of ownership to ensure exceptional guest experience
- Coordinated with multiple contractors on critical capex restoration projects
- Developed educational tools and processes for new ownership that support overall mission and culture
- Increased revenue $25K per month in 2018 and enhances UX through integration of mobile reservation platforms and OTA’s
- Achieved a 9.0+ Booking.com score consistently since 2017 and TripAdvisor 4.5 rating and Top 5 Bed and Breakfasts in Philadelphia for 6 consecutive years
- Provides leadership, strategic planning, and operations for a Center City, Philadelphia, Bed & Breakfast catering to a high-volume of international and domestic guests
Innkeeper
Golden Pheasant Inn
Erwinna, PA
01.2015 - 01.2016
- Developed profit improving programs and procedures and maintained all aspects of Inn keeping, booking reservations and managing guest relations
- Identified and verified scope of work, operational impact, budgets, timelines, facility improvements, labor management and training
- Assisted the owner/event coordinator with private events, organizing meetings and maintaining relationships with nearby businesses for growth
Personal Assistant to CEO & Founder
DataScribe
01.2014 - 01.2016
- Managed and prioritized partner’s personal schedules, booked travel arrangements, and provided health and wellness consultations including preparing meals and providing healthy recipes
- Performed a variety of accounting activities including developing billing spreadsheet, paying bills and managing expenses
Innkeeper
The 1740 House
Lumberville, PA
03.2015 - 09.2015
- Effectively coordinated all aspects of Inn operations - booking reservations, cooking breakfast for the Inn guests and assisting the staff with club members - resulting in greater productivity and higher levels of customer satisfaction
Director of Operations
Center for Advancement in Cancer Education
Richboro, PA
01.2010 - 01.2014
- Company Overview: BeatCancer.org is a national not-for-profit, information, counseling and referral agency established in 1977 with a primary focus to provide research-based education on how to prevent, cope with and Beat cancer through diet, lifestyle and other immune boosting approaches
- Provided strategic and functional leadership support to the CEO, Executive Director and Director of Patient Services
- Oversaw all aspects of operations and team, ensuring consistency across policies and procedures
- Actively implemented new programs and processes to improve efficiency and increase fundraising efforts
- Ensured exceptional customer service, responsible for front-line information acting as patient liaison
- Co-Chair and Event Director for five annual golf-open fundraising events
- Directed all aspects of event logistics, infrastructure, site and route development, jurisdictional relationships and permitting, vendor management, execution, talent coordination and sponsor activation
- Grew the event from the ground up, raising over $117k
- BeatCancer.org is a national not-for-profit, information, counseling and referral agency established in 1977 with a primary focus to provide research-based education on how to prevent, cope with and Beat cancer through diet, lifestyle and other immune boosting approaches
Hospitality Management
Temporary Contracts
01.2009 - 01.2010
- Company Overview: Provided operational support to effectively support cross-functional teams, improve processes and customer satisfaction and drive revenue growth
- Provided operational support to effectively support cross-functional teams, improve processes and customer satisfaction and drive revenue growth
Foundation Assistant
Princeton Healthcare System Foundation
01.2007 - 01.2008
- Company Overview: Princeton HealthCare System Foundation was established in 1978
- Provided assistance to Vice President of Development, Director of Development Operations, Directors of Corporate Relations & Outreach, Director of Annual Giving, Director of Principal Gifts and Major Gifts Officer as requested and needed
- Researched designated targeted business sectors for philanthropic backgrounds, initiated contact with these businesses and arranged meetings for philanthropic outreach
- Maintained all aspects of organization, physician and individual donor and prospect information via Raiser’s Edge data base for compliance
- Assisted with the production and distribution of support materials for the Board of Directors and Board of Trustees
- Managed all aspects of the Christina S
- Walsh Breast Cancer Foundation Gift Bag Program in conjunction with the Oncology staff and volunteer base
- Princeton HealthCare System Foundation was established in 1978
Education
Business Administration -
Mercer County Community College
Holistic Health Counselor Certification -
Institute for Integrative Nutrition
Board Certified Holistic Healthy Living Coach -
American Association of Drugless Practitioners
Skills
- Business Acumen
- Data Analytics
- Strategic Thinking
- Problem Solving
- Event Management
- Project Management
- Marketing Activities
- Campaign Management
- Organization
- Adaptability
- Multi-tasking
- Executive Communication
- Interpersonal Relationships
- Team Member Development
- Client Outreach
- Client Management
- Sales
- Negotiation
- Property Management
- Fundraising
Technicalability
- Microsoft Office & Applications
- Salesforce CRM
- Raiser’s Edge
- Innkeeper’s Advantage
Timeline
General Manager
La Reserve Bed & Breakfast
01.2017 - Current
Innkeeper
The 1740 House
03.2015 - 09.2015
Innkeeper
Golden Pheasant Inn
01.2015 - 01.2016
Personal Assistant to CEO & Founder
DataScribe
01.2014 - 01.2016
Director of Operations
Center for Advancement in Cancer Education
01.2010 - 01.2014
Hospitality Management
Temporary Contracts
01.2009 - 01.2010
Foundation Assistant
Princeton Healthcare System Foundation
01.2007 - 01.2008
Business Administration -
Mercer County Community College
Holistic Health Counselor Certification -
Institute for Integrative Nutrition
Board Certified Holistic Healthy Living Coach -
American Association of Drugless Practitioners
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