Tessy Ledesma
Houston,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Store Manager
Dxl Men's Apparel
08.2020 - 11.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Manager
Great American Cookies
06.2017 - 03.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Floor Supervisor
Fallas Paredes
05.2011 - 03.2017
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Education
High School Diploma -
South Academy
Houston Texas10.2010
Skills
- Personnel Development
- Operations Management
- Risk Management
- Payroll Management
- Store Merchandising
- Loss Prevention
- Customer Service Management
- POS Systems
- Supply Ordering
- Employee Training
- Shift Scheduling
- Team Building and Leadership
Timeline
Store Manager
Dxl Men's Apparel
08.2020 - 11.2023
Assistant Manager
Great American Cookies
06.2017 - 03.2020
Floor Supervisor
Fallas Paredes
05.2011 - 03.2017
High School Diploma -
South Academy
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