Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maria Flores

Oak View,Oak View, CA 93022 805-746-4732 ariamsserolf@gmail.com

Summary

Customer service representative with over five years of experience. Efficiency – driven and organized with team orientated mentally and dedication to customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Election Poll Co-leader

Government Center Elections
Ventura, CA
05.2022 - 06.2022
  • Attended appropriate training sessions and information briefings.
  • Issued and collected voter ballot papers.
  • Opened and closed polling booths.
  • Prepared, cleaned and maintained polling stations.
  • Addressed voter questions and concerns.
  • Maintained ballot secrecy and confidentiality.
  • Posted signs, instructions and statutory notices for incoming voters to see.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Trained new hires to perform cross-training exercises with experienced workers.

Caretaker

New Beginings
Camarillo, CA
10.2021 - 12.2021
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.

Personal Shopper

Vons Grocery Store
Ventura, CA
01.2018 - 07.2019
  • Completed customer order fulfillment accurately and efficiently in high pressure environment
  • Strong customer service skills, recognized by patrons as a preferred associate to handle their questions and requests
  • Handled multiple sales transactions between orders with accuracy and efficiency
  • Ensured restocking of product was performed in a timely fashion to ensure smooth order fulfillment.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Elections Processing Assistant

Government Center
Ventura, CA
10.2016 - 11.2016
  • Reviewed large volumes of ballots for errors, ensuring accuracy and legal compliance to the electoral process within a limited time frame

Sales Associate

Mervyn's Department Store
Ventura, CA
09.2003 - 12.2008
  • Customer service involving direct assistance for patrons on the floor
  • Cashiering responsibilities including drawer management, bagging, and customer dispute resolution
  • Accurate floor product restocking and price updating
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Associate of Arts - Web Design and Interactive Media

Art Institute of Pittsburgh
Pittsburgh, PA
06.2015

High School Diploma -

Nordhoff High School
Ojai, CA
06.2003

Skills

  • Microsoft Office
  • Adobe Cloud
  • Bilingual
  • Customer Service
  • Flexible & Adaptable
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Cash Register Operations
  • Computer Proficiency
  • Supervision and Training
  • Delivery Verification
  • Verbal and Written Communication

Certification

  • First Aid/CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Election Poll Co-leader

Government Center Elections
05.2022 - 06.2022

Caretaker

New Beginings
10.2021 - 12.2021

Personal Shopper

Vons Grocery Store
01.2018 - 07.2019

Elections Processing Assistant

Government Center
10.2016 - 11.2016

Sales Associate

Mervyn's Department Store
09.2003 - 12.2008

Associate of Arts - Web Design and Interactive Media

Art Institute of Pittsburgh

High School Diploma -

Nordhoff High School

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Maria Flores