Maria Flores
Frederick,MD
Summary
A service oriented professional actively looking for ways to help people. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Interpersonal skills that allow to me to collaborate with officials, staff and the general public. Experienced in office and staffing support. Talented at training new hires, managing employee files and screening potential employees. Adaptable and willing to go extra mile and learn new tasks.
Overview
28
28
years of professional experience
Work History
Human Resources Assistant
Staffing Company/CIAN Diagnostics
Frederick, MD
10.2021 - 03.2022
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Scanned and uploaded employee files, review I-9 forms and identification cards.
- Use of E-Verify and certified training.
- Support HR Generalist and HR Director with other duties as assigned.
- Quality assurance of forms and documents.
- Answered employee pertinent inquires as needed.
Medical Billing Specialist
Allie & Austin LLC
Spokane, WA
03.2020 - 12.2021
- Time management to ensure tasks are completed accordingly.
- Participate in educational activities and attend weekly staff meetings.
- Identified errors and re-filed denied or rejected claims.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Posted charges, payments and adjustments.
- Entered procedure codes, diagnosis codes and patient information into Office Ally.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
Administrative Assistant/Resident Monitor
Pioneer Human Services
Spokane, WA
04.2013 - 07.2019
- As a Resident Monitor guide, assist and support residents in their transition back into community life.
- Responsible for ensuring program and facility safety, monitor resident movement, employment verification, support structured cognitive and behavioral-based programming.
- Collaborated with other staff and community partners to promote a pro-social and supportive program.
- Knowledgeable of the Federal Bureau of Prisons (FBOP) rules and regulations to help aid residents with criminal histories, engage and empathize with residents.
- Conducted resident orientations.
- Promoted to Administrative Assistant to streamline processes, new hire onboarding-(Clear Company), created forms, coordinate and conduct interviews, assist with ADP login issues, I-9 document verification, maintain staff and ACA files.
- Updated manuals and memorandums, scanning, filing, faxing and uploading documents.
- Maintained archival records, compiled reports, balanced petty cash and tracked credit card expenses.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Criminal Justice Administrator
Spokane Community College
Spokane, WA
06.2012 - 12.2013
- Ordered office supplies and dress attire for the CJ physical training class.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Sorted and delivered mail accordingly.
- Greeted visitors or callers to handle their inquiries or directed them to the appropriate department.
- Understood and followed oral and written directions.
- Graded students' assignments, reports and exams by reviewing and evaluating.
- Answered students' questions about specialized areas of study and career decisions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Collection Specialist/Evaluation Analyst
Wells Fargo Home Mortgage
, MD
06.2000 - 07.2005
- Reviewed and assigned appraisals to real estate agents.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Received and posted payments to customer accounts.
- Secured payments by following up with customers which disregarded promise to pay.
- Met demands of busy collections group by performing high volume of daily calls.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Coordination of Benefits Representative
MAMSI Health Insurance
Frederick, MD
05.1998 - 10.1999
- Maintained files, data entry, and fax documents.
- Investigated other insurance liability.
- Mailed letters to customers.
- Exceeded 100+ inbound/outbound calls per day.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Teller/Greeter
Bank of America
Spokane, WA
06.1994 - 05.1997
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Attention to detail and Set up new safe deposit accounts.
- Provided extended customer service to branch clients and trained new hires.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Maintained confidentiality of bank records and client information.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Performed special services for customers, ordering bank cards and checks.
- Answered front desk phones.
- Maintained cleanliness of front entry area.
Education
Associates Degree, Criminal Justice -
Spokane Community College
01.2016
Certificate -
Stratford Career Institute
01.2011
High School Diploma -
High School Diploma
01.1996
Skills
- Ability to type 53 wpm
- Alpha/numeric data entry
- Printer/Fax/Scan/E-mail
- Excel/Power Point/Microsoft Word
- Remote/WFH
- Social Media
- Maintaining Files
- Mail Handling
- Sorting and Labeling
- New Hire Orientation
- Employee Onboarding
- HR Policies
- Conflict Management
- Personnel Records Maintenance
- Administrative Assistance
- Excellent Interpersonal Communications
- Customer Support
- Guest Services
- Multi-Line Phone Systems
- Quality Assurance
- Problem Resolution
- Inbound and Outbound Calling
- Prioritizing Work
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Assistant
Staffing Company/CIAN Diagnostics
10.2021 - 03.2022
Medical Billing Specialist
Allie & Austin LLC
03.2020 - 12.2021
Administrative Assistant/Resident Monitor
Pioneer Human Services
04.2013 - 07.2019
Criminal Justice Administrator
Spokane Community College
06.2012 - 12.2013
Collection Specialist/Evaluation Analyst
Wells Fargo Home Mortgage
06.2000 - 07.2005
Coordination of Benefits Representative
MAMSI Health Insurance
05.1998 - 10.1999
Teller/Greeter
Bank of America
06.1994 - 05.1997
Associates Degree, Criminal Justice -
Spokane Community College
Certificate -
Stratford Career Institute
High School Diploma -
High School Diploma
References
- Kelsey Russ, Newbridge Spine & Pine, Former Human Resources Manager, (301) 606-9098, Kruss@newbridgespine.com
- Nicholas Mielke, Washington State Patrol, Former Supervisor of Pioneer Human Services, (509) 385-3911, Nicholas808Mielke@Gmail.com
- Frankie Moyers, Pioneer Human Services, Former Assistant Director, (509) 701-2389, Fwmoyers@hotmail.com
- Lynn Thompson, Instructional Technician-Spokane Community College, Former Supervisor for work study lab assistant, (509) 533-8061, Lynn.Thompson@scc.spokane.edu
Training Certificates
- Completed more than 100 hours in operational training activities which include: classroom/field activity, developmental job assignments, on-the-job training, self-guided study, health/safety procedures, and organizational problem solving.
- Approximately 100 hours in training with an (FBOP) agents to help understand the clerical aspects of audits.
- Certificate of completion through the Department of Justice (National Institute of Corrections.)
- Training for PREA (Behavioral Health Care for Sexual Assault in a Confinement Setting.
- Received background and clearance to interview residents held at the Spokane County Jail.
- Training for First Aid/CPR & Food Handlers Card.
- Approximately 6 hours in Veritracks Monitoring training.
- Learned the Statement of Work (SOW) to help guide through dilemmas that may occur at the SRRC facility.
- 60 hours training in Social/Cultural Lifestyles of Offender Population and Staff Integrity and Ethics/Standards of Code of Conduct.
- Approximately 3 hours training on Transgender Rights.
- Approximately 3 hours training in (class/online) on Behavioral Ethics through Lincoln Memorial University.
- Online training quiz on ethics, “How Ethically Intelligent Are You” Bloomberg BusinessWeek.
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