Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Flores

Maria Flores

Richmond,CA

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and repeat business at Applebee's Grill + Bar through exceptional service and strong multitasking abilities. As a Barista Trainer at Starbucks, I improved team performance by over 30% with effective training and positive reinforcement. Skilled in problem-solving and service prioritization, I consistently exceed performance metrics, demonstrating a dependable and results-driven work ethic.

Overview

2
2
years of professional experience

Work History

Waitress Trainee

Applebee's Grill + Bar
12.2022 - 08.2023
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Barista Trainer

Starbucks
08.2022 - 12.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.

Style Team Member

Target
02.2022 - 10.2022
  • Increased revenue by upselling complementary products and suggesting outfit pairings for customers.
  • Participated in ongoing training sessions to strengthen product knowledge, selling techniques, and store policies understanding.
  • Boosted sales through effective product knowledge and up-to-date trend awareness.
  • Implemented feedback from management to improve individual performance continuously throughout employment tenure at the companystore.

Fulfillment Expert

Target
07.2021 - 01.2022
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.

Education

High School Diploma -

Leadership Public Schools
Richmond, CA

Skills

  • Cleanliness
  • Handling Complaints
  • Memory retention
  • Strong Work Ethic
  • Exceptional customer service
  • Service prioritization
  • Performance Improvement
  • Heavy Lifting
  • Vendor Relations
  • Roads and highways knowledge
  • Dependable and reliable
  • Positive Attitude
  • Valid Driver's License
  • Safe Driving Record
  • Problem-Solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress Trainee

Applebee's Grill + Bar
12.2022 - 08.2023

Barista Trainer

Starbucks
08.2022 - 12.2022

Style Team Member

Target
02.2022 - 10.2022

Fulfillment Expert

Target
07.2021 - 01.2022

High School Diploma -

Leadership Public Schools

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Maria Flores