Maria C Florez
Miami,FL
Summary
With over 15 years of experience in customer service, office administration, and human resources, I bring a dynamic and professional approach to every role. Expertise in creating effective strategies, improving communication efficiency, and nurturing long-term relationships. Strong leadership qualities and adaptability skills, always striving for continuous learning and personal growth.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Majestic Floors Inc
01.2024 - 05.2024
- Handled incoming calls, directing to departments, enhancing communication efficiency and customer satisfaction
- Resolved customer complaints swiftly, improving satisfaction and fostering long-term relationships
- Provided personalized service to key accounts, addressing complex inquiries and boosting loyalty
- Partnered with sales team to identify upsell opportunities, contributing to revenue growth while maintaining customer satisfaction
Office Secretary
Ecodec
01.2019 - 11.2023
- Draft and organize documents requested by supervisors, ensuring timely and accurate completion.
- Efficiently manage and respond to telephone inquiries, resolving issues and providing solutions.
- Welcome and assist visitors, prioritizing their needs and delivering exceptional service.
- Maintain and organize office files, documents, and records for easy retrieval and storage.
- Support special projects, event planning, and administrative tasks, contributing to team success.
Human Resources Assistant
Aguas de Bogota E.S.P
04.2013 - 10.2018
- Coordinated logistics for company events, enhancing employee engagement and morale.
- Designed and delivered training programs, improving workforce skills and productivity.
- Established partnerships with external entities to provide ongoing employee education.
- Managed new hire documentation and conducted orientations, ensuring smooth onboarding.
- Maintained up-to-date personnel records and facilitated annual performance reviews.
Sales Representative
Sura E.P.S
02.2009 - 02.2013
- Guided clients in selecting optimal insurance policies, enhancing customer satisfaction and retention.
- Issued accurate quotes, maintained detailed records, and answered policy-related inquiries.
- Researched and secured new client leads, expanding the customer base.
- Regularly contacted clients to discuss policy renewals and add-ons, ensuring continued coverage.
Education
Business administration with emphasis on social development -
Universidad Minuto De Dios
12.2008
Tecnologia en Artes Plasticas -
Corporacion Universitaria de Colombia CORUNIVERSITEC
12.2003
Skills
- Customer Service
- Office Administration
- Human Resources
- Sales
- Leadership
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Majestic Floors Inc
01.2024 - 05.2024
Office Secretary
Ecodec
01.2019 - 11.2023
Human Resources Assistant
Aguas de Bogota E.S.P
04.2013 - 10.2018
Sales Representative
Sura E.P.S
02.2009 - 02.2013
Business administration with emphasis on social development -
Universidad Minuto De Dios
Tecnologia en Artes Plasticas -
Corporacion Universitaria de Colombia CORUNIVERSITEC
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