Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Forbes

Lithia Springs,GA

Summary

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Security Officer

PGA
Atlanta, GA
09.2023 - 02.2024
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Maintained accurate logs of all security related activities.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Completed incident reports to record security or loss prevention incidents.
  • Responded to alarms and conducted investigations as required.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Provided escorts for visitors as needed throughout the facility.
  • Reported safety hazards for remediation response.
  • Enforced access control measures in accordance with established procedures.

Housekeeping Manager

maximum cleaning service
Orlando, FL
06.2022 - 06.2023
  • Resolved customer complaints in a timely manner.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Performed quality control inspections for guest rooms and public areas.
  • Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.

Housekeeping Coordinator

Doubletree By Hilton
Orlando, FL
12.2021 - 06.2022
  • Provided guidance and support to housekeeping staff members regarding their duties.
  • Coordinated with vendors for the supply of necessary materials and equipment used in housekeeping operations.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Monitored inventory levels of all janitorial supplies to maintain adequate stock levels.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Maintained effective communication with other departments within the hotel to coordinate services effectively.
  • Verified each completed room against standard plans to maintain consistency.
  • Reported damage or theft of hotel property to management.
  • Communicated with maintenance team on damages to repair.

Housekeeping Supervisor

Doubletree By Hilton
Orlando, FL
08.2021 - 12.2021
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Established effective communication between team members in order to foster a positive work environment.

Education

Some College (No Degree) - Cosmetology

B.T.V.I
Nassau Bahamas
09-2008

Skills

  • Emergency Response
  • Stationary Surveillance
  • CCTV Surveillance
  • Electronic Surveillance
  • Staff Management
  • Invoice Verification
  • Operations Management
  • Conflict Resolution Techniques
  • General Security
  • Shift Work Experience
  • Relationship Building and Management
  • Investigative Skills
  • Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Order fulfillment
  • Stocking and replenishing
  • Shipping procedures understanding
  • Warehousing functions
  • Route dispatch
  • Sales expertise
  • Retail store support
  • Store opening and closing
  • Point of sale operation
  • Cash Handling

Timeline

Security Officer

PGA
09.2023 - 02.2024

Housekeeping Manager

maximum cleaning service
06.2022 - 06.2023

Housekeeping Coordinator

Doubletree By Hilton
12.2021 - 06.2022

Housekeeping Supervisor

Doubletree By Hilton
08.2021 - 12.2021

Some College (No Degree) - Cosmetology

B.T.V.I

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Maria Forbes