Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Maria Forte

Vineland,NJ

Summary

Dynamic leader with a proven track record at Cal Automotive, enhancing financial strategies and collections processes to significantly boost efficiency and profitability. Expert in debt recovery and account reconciliation, coupled with exceptional conflict resolution skills. Achieved notable improvements in performance, demonstrating a goal-oriented focus and bilingual fluency in Italian.

Overview

13
13
years of professional experience

Work History

Collections Manager

Cal Automotive
Yardville, NJ
04.2018 - Current
  • Developed and implemented financial strategies to maximize profits and reduce costs.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Developed and implemented strategies to improve collections processes and performance.
  • Coordinated with external legal counsel regarding enforcement actions on delinquent accounts.
  • Monitored collection efforts of staff, identified areas for improvement, and provided guidance to ensure goals are met.
  • Managed a team of collectors responsible for contacting customers about past-due payments.
  • Audited accounts regularly for accuracy of information entered into the collections system.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained relationships with banking partners, vendors, and customers, ensuring timely payments or collections.
  • Facilitated communication between various internal departments as well as external partners.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Established policies and procedures to support business objectives.
  • Resolved escalated disputes between customers and the company concerning collections matters.

Toyota Sales Specialist

Toyota Of Turnersville
Turnersville, NJ
01.2018 - 04.2018
  • Compiled key customer data to plan selling strategies and identify specific client needs.
  • Tracked competitor activities, products, services, and prices.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Developed and implemented sales strategies to increase customer base.
  • Produced sales documents, finalized deals and filed records.
  • Developed key customer relationships to increase sales.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Resolved customer complaints in a timely manner.

Accounts Manager

Helm Associates
Fairless Hills, PA
12.2012 - 01.2018
  • Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
  • Provided guidance on accounting issues related to revenue recognition and other complex transactions.
  • Maintained general ledger accounts by verifying, allocating, posting transactions; resolving discrepancies.
  • Performed daily reconciliation of accounts receivable ledger to ensure accuracy of information stored in system.
  • Researched discrepancies in account balances, identified errors, and corrected them accordingly.
  • Assisted with audits of financial records related to creditors' accounts as required.
  • Double-checked account and application information provided by clients to assist in making accurate credit decisions.
  • Kept detailed reports of client and account data, consistently updating database with latest information.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Payroll and Administrative Assistant

Olde CIty Candle
Philadelphia, PA
06.2012 - 12.2012
  • Administered payroll and maintained proper documentation of employee personnel.
  • Assisted in developing budgets for departmental expenses.
  • Monitored inventory levels and placed orders when needed.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Interpreted and communicated work procedures and company policies to staff.
  • Implemented quality control measures to uphold company standards.
  • Supervised staff members, organized schedules and delegated tasks.
  • Prepared monthly and year-end closing statements, financial documents, and invoices.
  • Received and recorded cash, checks and transfers.
  • Classified and summarized financial data to compile and enter in financial records
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Tracked accounting information accurately, resulting in significant reduction in financial discrepancies.
  • Conducted inventory counts and reconciliations to maintain accurate stock levels.
  • Reconciled payroll accounts and resolved discrepancies in a timely manner.
  • Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.

Education

Associates Degree - Business Management

University of Phoenix
01.2014

Skills

  • Debt recovery expertise
  • Account reconciliation
  • Policy enforcement
  • Conflict resolution techniques
  • Department management
  • Strong communication
  • Accounting operations management
  • Performance improvement
  • Financial reporting
  • Goal-oriented focus
  • Bilingual fluency in Italian
  • Month-end reporting
  • Profit and loss monitoring
  • Financial management
  • Complaint resolution
  • Staffing coordination

Languages

  • English, Fluent
  • Italian, Fluent

References

References available upon request.

Timeline

Collections Manager

Cal Automotive
04.2018 - Current

Toyota Sales Specialist

Toyota Of Turnersville
01.2018 - 04.2018

Accounts Manager

Helm Associates
12.2012 - 01.2018

Payroll and Administrative Assistant

Olde CIty Candle
06.2012 - 12.2012

Associates Degree - Business Management

University of Phoenix

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Maria Forte