Maria Foster

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Evaluated customer data to identify and prevent fraudulent activities.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Entered phone calls, emails or hard copy information into computerized maintenance management system.
• Maintained and updated records, reports, files and communication information.

• Managed day-to-day operations of a Swarovski retail store, supervising a team of employees and providing exceptional customer service.
• Implemented new sales and customer service techniques, resulting in an increase in customer satisfaction and an increase in sales.
• Trained and coached employees in product knowledge, sales skills, and customer service, leading to improved performance and increased customer loyalty.
• Maintained accurate inventory levels and coordinated with the purchasing department to ensure timely delivery of new products.
• Conducted performance evaluations and provided constructive feedback to employees, fostering a positive and productive work environment.
• Developed and maintained strong relationships with customers and provided exceptional after-sales service, resulting in repeat business and positive word-of-mouth referrals.
• Coordinated with other departments, including marketing and visual merchandising, to plan and execute in-store events and promotions, increasing customer traffic and sales.
• Analyzed sales data and made informed decisions to adjust pricing and marketing strategies, resulting in increased profit margins.
• Demonstrated strong leadership skills and a commitment to the company's values, serving as a positive role model for employees.
• Maintained store appearance, ensuring that displays were well-stocked, visually appealing, and in line with company standards

• Successfully led and managed a team of 10+ front-end associates in a fast-paced retail environment at Target.
• Implemented new processes and procedures to improve efficiency and reduce wait times, resulting in a increase in customer satisfaction.
• Trained and mentored front-end associates in customer service, product knowledge, and cash handling, leading to improved performance and increased customer loyalty.
• Monitored front-end operations and resolved customer complaints in a timely and professional manner, improving customer relations and reducing complaints.
• Conducted performance evaluations and provided constructive feedback to front-end associates, fostering a positive and productive work environment.
• Coordinated with other departments, such as general merchandise and loss prevention, to ensure smooth front-end operations and minimize shrinkage.
• Analyzed front-end metrics and data to identify areas for improvement and adjust staffing levels as needed to meet customer demand.
• Demonstrated strong leadership skills and a commitment to company values, serving as a positive role model for front-end

associates.

• Maintained a safe and secure work environment by enforcing security policies and procedures and conducting regular safety audits.
• Consistently exceeded performance goals and received high marks on employee surveys, demonstrating a commitment to excellence and customer satisfaction

• Managed the daily operations of the cash wrap, ensuring accuracy and efficiency in all transactions.
• Trained and supervised a team of up to 5 cashiers, providing support and guidance as needed.
• Maintained knowledge of current sales and promotions, product features and benefits, and company policies and procedures.
• Assisted customers with purchases, returns, and exchanges, providing excellent customer service and resolving any issues.
• Processed cash, check, and credit card transactions, following all established security procedures and reconciling daily sales reports.
• Managed cash float, making sure all transactions were accurately recorded and the drawer balanced at the end of each shift.
• Maintained cleanliness and organization of the cash wrap area, ensuring a professional and welcoming environment for customers.
• Collaborated with other managers, such as visual merchandising and stockroom, to ensure the store was properly stocked and ready for business.
• Participated in inventory counts, ensuring accurate stock levels and making recommendations for ordering and restocking merchandise.
• Demonstrated a strong work ethic and commitment to meeting performance goals and targets, contributing to the overall success of the store