Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Foster

Stratford,CT

Summary

Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 5 years of related experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warranty Administrator

New Country Audi Of Greenwich
02.2019 - Current
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
  • Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Streamlined the warranty process for increased efficiency and faster claim resolutions.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
  • Reduced company costs by identifying and preventing unwarrantable repair expenses.
  • Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.

Receptionist

New Country Audi Of Greenwich
11.2017 - 02.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Education

High School Diploma -

Brien Mcmahon High School
Norwalk, CT
06.1997

Skills

Booker

Certification

  • Certified Warranty Administrator, New Country Auto Group 5 Years

Languages

Spanish
Native or Bilingual

Timeline

Warranty Administrator

New Country Audi Of Greenwich
02.2019 - Current

Receptionist

New Country Audi Of Greenwich
11.2017 - 02.2019

High School Diploma -

Brien Mcmahon High School

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Maria Foster