MARIA F. PEREZ
Houston,TX
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
15
15
years of professional experience
Work History
Coordinator / Interpreter
Houston Behavioral Healthcare Hospital
Houston, TX
02.2021 - Current
- The Outpatient coordinator assists with the day-to-day functioning and process of Outpatient Services
- The coordinator completes the processing of initial documentation including outpatient consents and orientation of new outpatient patients, completion of charge tickets, assistance in care coordination with outside treatment providers, transportation coordination, monitoring of patients during breaks, and entering data into AIS in order to admit new patients and apply daily charges for Outpatient services
- Create or edit the daily roster, and provide roster to Outpatient staff, including creation of individual therapist rosters for attendance purposes
- Assist therapists and nurse in making copies of group topic handouts and making completion certificates for outgoing patients
- Coordinates all patients in transportation and assists in completing routes with Outpatient driver to be most efficient and timely in transporting patients to and from programming
- Call any absent patients, and document any verbal exchange with patients during programming
- Admit all new patients into AIS, create face-sheets and labels, and create or assist in putting together all outpatient charts
- Monitor patients on breaks and PHP patients during lunch
- Explain and review consents with patients, and complete patient orientation for all new patients
- Set up group rooms daily with coffee and snacks and all necessary documentation needed for programming
- File daily assessments, or any documents needed in charts
- Break down charts
- Complete all adult and adolescent charge tickets
- Assist with care coordination with outside treatment providers
- Speak with potential patients and families in person or via phone when Outpatient Director is unavailable
- Prep consents, Handbooks, and charts for new patients
- Audit Charts for medical records
- Interpret for non-English speaking patients
- Run monthly admission report for program director
- Organize daily documentation for psychiatrist to review
- Organize patient’s monthly psychiatrist visit
- Supervise dismissal of patients
Leasing Manager/Assistant manager
Sebring Apartments
Houston, TX
10.2017 - 01.2018
- Greeting and qualifying prospects both in person and on the phone maintaining prospect inquiry spreadsheet
- Provide and apply product knowledge to client needs by communicating the features and benefits of apartment communities and our company as a whole; close the sale
- Provide information regarding application and security deposit fees
- Comply with company procedures and Fair Housing requirements
- Update availability information
- Follow-up with prospects regarding their search
- Assist with monitoring advertising effectiveness
- Occasionally gather information about market competition in the area
- Represent the company in a professional manner
- On collection days to enter payments in system and making sure deposits get done
Receptionist
La Michoacana Meat Market
Houston, TX
06.2015 - 01.2016
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public
- Schedule appointments and maintain and update appointment calendars
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Analyze data to determine answers to questions from customers or members of the public
Receptionist
Bilingual Educators
Houston, TX
04.2013 - 12.2013
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Receive payment and record receipts for services
- File and maintain records
- Schedule space or equipment for special programs and prepare lists of participants
- Enroll individuals to participate in programs and notify them of their acceptance
- Process and prepare memos, correspondence, travel vouchers, or other documents
- Keep a current record of staff members' whereabouts and availability
Cashier/Manager Assistant
El Ahorro Meat Marker
Houston, TX
03.2010 - 05.2011
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Manage and maintain executives' schedules
Education
Technical degree -
Northwest Educational Center
Houston, TX08.2013
High School Diploma -
Northbrook High School
Houston, TX07.2011
Skills
- Bilingual (English & Spanish)
- Strong organizational and prioritization abilities
- Verbal communication skills
- Report Generation
- Deadline Adherence
- Staff Motivation
- Problem-solving aptitude
- Strong work ethics
- Project assistance
- Scheduling
- Train employees
- Coordinate schedules
- Workflow Coordination
- Communication Skills
- Multitasking Abilities
Phone
cell, 832-965-3901
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Coordinator / Interpreter
Houston Behavioral Healthcare Hospital
02.2021 - Current
Leasing Manager/Assistant manager
Sebring Apartments
10.2017 - 01.2018
Receptionist
La Michoacana Meat Market
06.2015 - 01.2016
Receptionist
Bilingual Educators
04.2013 - 12.2013
Cashier/Manager Assistant
El Ahorro Meat Marker
03.2010 - 05.2011
Technical degree -
Northwest Educational Center
High School Diploma -
Northbrook High School
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