Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Maria Franco

Springdale,Arkansas

Summary

Dynamic Office Manager with proven expertise at Johnson Plumbing in optimizing organizational systems and enhancing customer satisfaction through effective conflict management. Skilled in staff hiring and training, I excel in building relationships and fostering a collaborative environment, ensuring operational efficiency and team success.

Overview

2005
2005
years of professional experience

Work History

Office Manager

Johnson Plumbing
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front areas so that questions could be promptly addressed.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Completed bi-weekly payroll for Number employees.

Administrative Aide

Social Security Administration, SSA
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Manager/ Atlhetic Trainer

HealthSouth Rehabilitation
05.1991 - 07.2004
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Kinesiology - Sports Medicine

University of Arkansas
Fayetteville, AR
05.1991

Skills

  • Vendor engagement
  • Billing
  • Staff hiring
  • Bookkeeping
  • Employee supervision
  • Clear oral/written communication
  • Organizational skills
  • Relationship building
  • Office administration
  • Conflict management
  • Senior leadership support
  • Staff training
  • Contract administration

Interests

Be a beacon in the world for diversity and inclusion, and disabled individuals

Timeline

Manager/ Atlhetic Trainer

HealthSouth Rehabilitation
05.1991 - 07.2004

Office Manager

Johnson Plumbing

Administrative Aide

Social Security Administration, SSA

Kinesiology - Sports Medicine

University of Arkansas

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Maria Franco