Summary
Work History
Education
Skills
Languages
Timeline
Generic

Maria Freitag

Trent Woods NC

Summary

Accomplished Business Banker and Teller at Wells Fargo, adept at fostering client relationships and providing expert financial guidance. Demonstrated ability to enhance customer satisfaction and retention through personalized service and efficient problem-solving. Skilled in cash handling and financial analysis, with a strong ethic of continuous learning and team collaboration.

Work History

Teller

Wells Fargo Bank, N.A.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Educated customers on use of banking website and mobile apps.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
  • Counted, verified and handled bank deposits and armored car transactions.

Business Banker

Wells Fargo
  • Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
  • Coordinated with various departments to ensure seamless delivery of banking services across all channels.
  • Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
  • Led training sessions for junior bankers, fostering a culture of continuous learning and professional development.
  • Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
  • Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
  • Maintained up-to-date knowledge of competitors' products.
  • Enhanced customer retention through building strong relationships and addressing concerns promptly.
  • Increased client satisfaction by providing tailored financial solutions and personalized banking services.
  • Delivered exceptional customer service by responding promptly to inquiries and providing accurate information about products and services offered by the bank.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Discussed financial options with clients and provided informed suggestions.
  • Networked to identify potential new clients and expand geographic territories.

Education

Travel Agent -

Bergen Community College
Paramus, NJ
1998

High School Diploma -

James Ferris Highschool
Jersey City, NJ
1994

Skills

    Professional

    Highly dependable

    Fast learner

    Reliable

    Team player

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Teller

Wells Fargo Bank, N.A.

Business Banker

Wells Fargo

Travel Agent -

Bergen Community College

High School Diploma -

James Ferris Highschool
Maria Freitag