Maria Gonzales
King City,CA
Summary
Versatile Front Desk Supervisor adept at managing patient expectations, clinic reputation and business needs. Effective multitasker and clear communicator with 19 years in Medical Field front office with excellent customer service skills .
Overview
20
20
years of professional experience
Work History
Front Desk Supervisor
George L Mee Memorial Medical Clinic
2008.07 - 2023.11
- More than 19 years successful experience in customer service and support with recognize strengths in account maintenance, problem solving and trouble shooting.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Work with various departments in solving issues or concerns and making positive change for better work flow.
- Excellent working knowledge of Microsoft Excel, Microsoft Word, Outlook, Power Point.
- Ability to train, motivate, and supervises patient customer service employees.
- A team player, with all clinics and other departments.
- Ensure all front desk staff is verifying insurance, demographic and personal information necessary for accurate admission.
- Ensure staff is using telephone business connect system properly by providing excellent customer service and excellent phone skills.
- Manage call center staff, schedule, approve kronos timekeeping system.
- Managed CBI Care Based Incentive staff for our CCAH insurance carrier. Approved kronos timekeeping system for this group as well.
- Electronic Medical Records support, ensures all new instillations will integrate with current applications. Provide support Cerner Revenue Cycle Scheduling . Directly supervise 7 staff members for 2 Clinics, managing schedules to provide adequate coverage while reducing overtime hours.
- Knowledge and expertise in Revenue Cycle reports to report stats for each provider and make sure they see between 18-22 patients per day.
- Participate in billing reconciliation with business office to ensure proper billing. Daily working on denial and reporting denial trends to staff.
- Knowledge of different federal and state program such as CHDP, HAP, EWC and BCCDEP.
- Experience and familiarity with scheduling requirements for Family Practice and other Specialty services of Orthopedic, Opthalmology, Podiatry, Pediatrics and General Surgery.
- Maximizing revenue by improving our co pay and self pay collections.
- Knowledge of OSHPD Joint Commission and State and Federal regulations for capturing admitting data and collecting required consents.
- Working with Limited English Proficiency Programs for outpatient clinic in capturing language data and connecting with local telephone interpreter services.
- Able to multitask, work under pressure and familiar with challenges of registration department in outpatient rural setting.
Front Desk Receptionist
George L Mee Memorial Medical Clinic
King City , CA
2004.03 - 2008.07
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Collected co pays and self pay payments
- Reconcile daily deposits.
- Verify all insurances 2 days prior for any discrepancies patient will be informed ahead of time.
- Knowledge of various insurance Pre Authorizations requirements.
- Verify any Medicare Advance Beneficiary Notice ABN
Education
Associate of Applied Science - Computer Business Administration
Heald College
Salinas CA Skills
- Bilingual
- Time Management
- Operations Oversight
- Excellent Customer Service
- Attention to Detail
- Scheduling for variety of specialties
- Problem Solving
- Flexible
Timeline
Front Desk Supervisor
George L Mee Memorial Medical Clinic
2008.07 - 2023.11
Front Desk Receptionist
George L Mee Memorial Medical Clinic
2004.03 - 2008.07
Associate of Applied Science - Computer Business Administration
Heald College
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