Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria M Galarza

Orlando,FL

Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Underwriter

AmWINS Group Inc.
Orlando, FL
11.2020 - 08.2021
  • Prepared information needed to bind new and renewal policy.
  • Monitoring inspection recommendation reports for compliance.
  • Change request endorsements for processing.
  • Make and follow through with request for policy issuance information from outside sources.
  • Data entry into multiple internet-based systems for binding.
  • Use Microsoft Office software, ( e.g., Outlook, Word and Excel)
  • Answering incoming calls from agents.
  • Multi-tasking between different systems for binding.
  • Completed all tasks promptly and with minimal oversight. Accomplished 95%
  • Kept all areas clean, organized and in line with company professional standards.

Executive Account Assistant

Brown & Brown of FL Inc
Maitland, FL
10.2016 - 11.2020
  • Administrative duties for Account Executive, handle client endorsements, cancellations, and other services as required.
  • Assist in analyzing insurance exposures and account summaries for Workers Compensation and General Liability audits.
  • Pull loss runs and motor vehicle reports for new hired drivers.
  • Process insurance binders, Insurance certificates, Automobile identification cards, invoices and similar items.
  • Policy checking for accuracy.
  • Handle incoming calls and assisting Insureds.
  • Processing of outgoing/incoming mail for accounts.
  • Assist receptionist when needed, incoming calls and rerouting accordingly, scanning, sorting of mail and following procedures as established by management.
  • Translating for Account Executive's when needed in Personal and Commercial Dept.
  • Managed over 20 calls per day from clients

Licensed Sales Professional

Marvel Quevedo Allstate Insurance
Orlando, FL
10.2015 - 09.2016
  • Quoting and policy processing of New/Renewal Business for Home/Auto/Motorcycle.
  • Renewal retention, policy changes, cancellation processing.
  • Billing resolution, processing customer payments via phone and in person, call insureds for payment reminder.
  • Mail processing, Phones, Customer service.
  • Managed over 30 customer calls per day
  • Provided coverage option information to assist clients in protecting assets

Receptionist/Patient Advocate

HealthFinders Collaborative
Faribault, MN
04.2014 - 09.2015
  • Scheduling patients with appointments for Doctor visits ,labs, radiology through GenX system.
  • Translating for patients or Doctor Medical, Dental advocacy services.
  • Confirmed appointments, communicated with clients and updated client records
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Kept reception area clean and neat to give visitors positive first impression
  • Responded to inquiries from callers seeking information
  • Maintained confidentiality of information regarding clients and company
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Managed over 30 patient calls per day

Home Health Aide Nurse's Assistant

Three Links Care Center
Northfield, MN
05.2013 - 10.2014
  • Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.
  • Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
  • Conducted home visits to assist patient with bathing, toileting, dressing and skin and nail care to encourage personal hygiene.
  • Reported changes in patient condition and needs and documented daily activities to support continuity of care.

Customer Service Representative

Farmers Insurance Group
Faribault, MN
04.2013 - 05.2014
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Processed customer adjustments to maintain financial accounts
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Updated account information to maintain customer records
  • Provided translation for agent and clients

Customer Service Representative

Fleet Risk Management, Inc
Saint Simons Island, GA
09.2012 - 07.2013
  • Policy changes and cancellations, processing Insurance certificates.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Executed record filing system to improve document organization and management
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Edited documents to improve accuracy of language, flow and readability

Underwriter Assistant Personal Lines CPRS

Halcyon Underwriters
Maitland, FL
05.2008 - 05.2011
  • Handled Phone calls from agents
  • Assist Underwriters with policy endorsements and cancellations
  • Assisting agents with policy with billing inquiries.
  • Pull policy on carrier database for renewal and new issuance.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Increased customer satisfaction by resolving issues
  • Carried out day-to-day duties accurately and efficiently
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Filing and scanning of documents, policies

Education

High school diploma or GED -

Minnesota Department of Education
Faribualt, MN
04.2013

Skills

  • Analytical reasoning
  • Detail Oriented
  • Critical thinking
  • Excellent work ethic
  • Written Communication
  • Microsoft software proficiency
  • Multitasking abilities
  • Good telephone etiquette
  • Customer Service
  • Clerical
  • Computer proficiency
  • Outlook software proficiency
  • Good listening skills
  • Administrative support

Certification

Customer service (10+ years) Underwriting (4 years) Microsoft Outlook (10+ years) Accounts Receivable (10+ years) Translation (10+ years) Account Management Clerical Experience (10+ years) Interpretation (10+ years) Spanish (10+ years) Data entry (10+ years) Accounting (10+ years) Human Resources (1 year) Accounts Payable (10+ years) Administrative Experience (10+ years) Office Management (4 years) Medical office experience (1 year) Insurance Sales (10+ years)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Underwriter

AmWINS Group Inc.
11.2020 - 08.2021

Executive Account Assistant

Brown & Brown of FL Inc
10.2016 - 11.2020

Licensed Sales Professional

Marvel Quevedo Allstate Insurance
10.2015 - 09.2016

Receptionist/Patient Advocate

HealthFinders Collaborative
04.2014 - 09.2015

Home Health Aide Nurse's Assistant

Three Links Care Center
05.2013 - 10.2014

Customer Service Representative

Farmers Insurance Group
04.2013 - 05.2014

Customer Service Representative

Fleet Risk Management, Inc
09.2012 - 07.2013

Underwriter Assistant Personal Lines CPRS

Halcyon Underwriters
05.2008 - 05.2011

High school diploma or GED -

Minnesota Department of Education

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Maria M Galarza