Maria Galeano

Proven financial professional with a track record of enhancing compliance and workflow efficiency. Accurate resolution time response and ability to mitigate UDAAP risk losses and other potential bank exposure. Experience with the following duties:

• Resolving customer claims for debit cards in compliance with error resolution procedures and adhering to VISA/Master Card and UDAAP guidelines.
• Monitoring activities such as NSF/Uncollected, ACH claims, Non-Post, Stop payments, and Positive Pay reports.
• Assisting in the processing of customer claims (Forgery and REG E)
• Preparing ID Theft Log tied to month-end results.
• Accountable for adhering to the Bank's BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies.
• Preparing operational reports for internal or external auditors in compliance with internal monitoring processes.

• Exceeded sales targets through consistent follow-ups and relationship-building with clients.
• Presented professional image consistent with company's brand values.
• Conducted regular account reviews to identify opportunities for growth and client satisfaction improvement.
• Consulted with businesses to supply accurate product and service information.
• Made appropriate referral for cross-selling opportunities such as CD, business or personal loans.
• Reviewed application for new customer verifying its completeness, references and documentation. Additionally provided information regarding interest rates, fees and bank policies.

• Successfully led a comprehensive project to update UBOs ( Ultimate Beneficiary owner) documentation approximately 3,000 customers. In addition, the project also entailed im updating signature cards, corporate resolutions and divisions of Corporation name searches. The tasks were completed within the planed deadline.
• Streamlined office processes for improved efficiency and time management through regular organization and filing.
• Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.

• Assisted in managing the data base of the contractor companies that serviced Drummond in several areas such as inventory, legal, supplies and machinery.
• Acted as first point of contact greeting incoming visitors and following company guidelines for security.
• Provided appropriated badge and safety orientation to new employees.