Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Garcia-Galicia

Channelview,TX

Summary

A conscientious individual is known for providing service with a smile. A detail-oriented Attendance Clerk with expertise in truancy reporting, keeping records on disciplinary actions, and updating student account information. Honest and hardworking Attendance Clerk trained to manage large amounts of information for busy office environments effectively. A punctual and friendly individual willing to help with any task or project. Pursuing the position of Attendance Clerk with a school district. Team-driven Attendance Clerk offering over 7 years of experience building lasting relationships with fellow employees, students, and staff. A smart individual uses discretion when reviewing or sharing information. Promoting great telephone, research, writing, and file maintenance skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Attendance Specialist

Kipp Texas Public Schools
Houston, TX
08.2017 - Current
  • Coordinated with school administrators to ensure accurate attendance records and absenteeism reports.
  • Analyzed student data to identify patterns of absences, tardiness, and early dismissals.
  • Verified attendance records for accuracy and completeness in accordance with established policies and procedures.
  • Monitored student attendance by tracking daily sign-ins and sign-outs.
  • Initiated contact with students' families when necessary to address chronic absences or tardiness issues.
  • Collaborated with school staff members on strategies for improving student attendance rates.
  • Performed administrative duties such as filing documents, preparing letters.
  • Responded promptly to inquiries from parents and guardians concerning their child's attendance status.
  • Created interventions designed to reduce truancy among high-risk students.
  • Placed calls to parents to determine reasons for students' absences, meticulously noting details.
  • Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
  • Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

School Custodian

Channelview Independent School District
Channelview, TX
10.2010 - 08.2017
  • Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
  • Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.
  • Emptied trash cans in all classrooms, offices, restrooms and hallways each morning.
  • Performed minor repairs such as replacing light bulbs or repairing broken furniture.
  • Assisted with special events at the school by setting up tables, chairs and decorations.6
  • Assisted with special events at the school by setting up tables, chairs and decorations.
  • Cleaned windows both inside and outside of the building using appropriate cleaning solutions.
  • Ensured that proper safety procedures were followed when using hazardous chemicals or operating machinery or equipment.
  • Replenished restroom supplies such as soap, paper towels and toilet tissue.
  • Assisted with snow removal from sidewalks around the school during winter months.
  • Monitored security of entrances to the building to ensure no unauthorized persons enter the premises.
  • Responded quickly to emergency situations such as fires or spills involving hazardous materials.
  • Cleaned chalkboards after each use in classrooms throughout the day.
  • Operated power washers to clean sidewalks and parking lots surrounding the school.
  • Reported any unsafe conditions found within the facility to appropriate personnel.
  • Notified supervisor of any maintenance needs identified while performing custodial duties.
  • Followed established health regulations regarding pest control measures in order to keep pests out of the facility.
  • Performed routine maintenance tasks such as changing air filters or oiling door hinges.
  • Performed general painting duties such as touching up walls or repainting desks and chairs.
  • Set up audio-visual equipment prior to meetings or presentations held at school.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Operated industrial cleaning equipment to quickly complete custodial tasks.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Maintained accountability for building keys, master keys and access cards.
  • Set up and removed furniture, equipment and supplies required for meetings and special events.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Stripped, sealed, finished and polished floors to maintain longevity and health.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
  • Serviced, cleaned and restocked restrooms.
  • Dusted furniture, machines or equipment.
  • Kept business entrances clean, tidy and professional in appearance.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Monitored building security and safety by locking doors or avoiding hazards.

Bank Teller Intern

Amegy Bank NA
Baytown, TX
05.2005 - 07.2009
  • Assisted customers with deposits and withdrawals, answered inquiries, and resolved issues.
  • Processed loan applications and paperwork for customers.
  • Verified customer identification documents and account information accuracy.
  • Maintained a secure environment by monitoring the lobby area.
  • Prepared daily reports of cash receipts, withdrawals, and other transactions.
  • Provided excellent customer service to clients in person or over the phone.
  • Balanced cash drawers accurately at end of shift.
  • Followed bank policies and procedures to ensure compliance with regulations.
  • Educated customers on banking products such as loans, savings accounts, credit cards.
  • Performed administrative tasks such as filing documents and data entry.
  • Cross-sold bank services such as money orders, traveler's checks, debit cards.
  • Adhered to strict confidentiality guidelines when handling customer information.
  • Reconciled discrepancies between teller transactions and computer records.
  • Reported suspicious activities or potential security threats immediately.
  • Kept up-to-date with changes in banking regulations and practices.
  • Assisted with opening new accounts for customers including checking accounts.
  • Researched customer complaints regarding fees or charges on their accounts.
  • Processed foreign currency exchange requests from customers.
  • Reviewed financial statements with customers to identify areas of improvement in their finances.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Trained employees on cash drawer operation.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Identified transaction errors when debits and credits did not balance.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Received and counted daily inventories of cash, drafts and checks.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Verified amounts and integrity of every check or funds transfer.
  • Prepared official checks for customer and internal bank needs.
  • Transmitted orders to supply cash to meet daily needs.
  • Reported daily averages and shortages to operations department.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.

Education

High School Diploma -

Channelview High School
Channelview, TX
05-2000

Skills

  • Office Administration
  • Strong Organization
  • Calendar Management
  • Confidentiality

Languages

Spanish
Full Professional

Timeline

Attendance Specialist

Kipp Texas Public Schools
08.2017 - Current

School Custodian

Channelview Independent School District
10.2010 - 08.2017

Bank Teller Intern

Amegy Bank NA
05.2005 - 07.2009

High School Diploma -

Channelview High School

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Maria Garcia-Galicia