Maria Galvan
Immokalee,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to learn more . Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Medical Assistant Trainee
Healthcare Network Of SWFL
06.2023 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Sales Representative ; Manager
AutoZone
02.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Organizing Inventory
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Immokalee High School
Immokalee, FL05.2020
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Data Entry
- Immunization Administration
- Appointment Setting
- Medical office administration
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complex Problem-Solving
- Verbal and written communication
- Time Management
- Team Leadership
Languages
Spanish
Limited Working
Timeline
Medical Assistant Trainee
Healthcare Network Of SWFL
06.2023 - 08.2023
Sales Representative ; Manager
AutoZone
02.2021 - 06.2023
High School Diploma -
Immokalee High School
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