Maria Galvan
Brownsville,TX
Summary
Willing to learn new skills To secure employment with a reputable company, where I can utilize my skills and grow within the company.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative II
Maximus
10.2023 - Current
- Displayed patience and understanding when dealing with difficult situations
- Adhered to company policies and procedures regarding customer service standards
- Assist callers in all case categories inquiries
- Send emails to meet service levels
Customer service representative
Maximus
10.2021 - 12.2021
- Assist callers with Federal student aid account
- Assist callers with Fsa ID password resets
- Refer caller to the correct department based on callers inquiry
- Provide callers loan servicer information by utilizing National Student loan data system database
- Utilize sales force, Nslds and Pas databases to help caller with inquiries
- Assist callers with Account recovery cases.
Customer service representative
Maximus
12.2020 - 10.2021
- Assist callers with resolutions for defaulted loans
- Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Refer callers to loan servicer to assist with defaulted loans
- Provide callers with servicer information utilizing National student loan data system
- Assist with processing payments on behalf of callers
- Refer calls as required to CSR Lead.
Bilingual customer service represe...
Maximus
10.2014 - 04.2019
- Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Report problems that occur via the online system so they can be addressed by the appropriate parties
- Maintain up-to-date knowledge of client regulations and policies
- Schedule veterans appointments
- Make outgoing calls to callers to confirm appointments.
Education
Certificate -
Top Number#1 CSR
01.2016
High school diploma -
Simon Rivera Highschool
08.2010
Skills
- Willingness to learn new skills
- Multitasking
- Bilingual
- Professional
Personal Information
Title: Bilingual Customer service representative II
Timeline
Bilingual Customer Service Representative II
Maximus
10.2023 - Current
Customer service representative
Maximus
10.2021 - 12.2021
Customer service representative
Maximus
12.2020 - 10.2021
Bilingual customer service represe...
Maximus
10.2014 - 04.2019
Certificate -
Top Number#1 CSR
High school diploma -
Simon Rivera Highschool