Maria Gama Molano
Boynton Beach,FL
Summary
Enthusiastic and adaptable individual with a passion for delivering exceptional customer service. Possessing a strong foundation in hospitality, safety protocols and emergency procedures. Fluent in English and Spanish.
Overview
13
13
years of professional experience
Work History
Resturant Host Lead
The Colony Palm Beach, Swifty's
05.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional luxury customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Consistently upheld company luxury standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Quality Assurance Auditor
Atlas Air
01.2018 - 05.2023
- Improved customer satisfaction by ensuring products met or exceeded established quality criteria.
- Maintained a strong knowledge of industry regulations to ensure compliance with all applicable standards during audits.
Quality Assurance Analyst
Preferred Composite Services
01.2016 - 12.2017
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Customer Service, Business Development
630 Aerospace
01.2014 - 12.2015
- Implemented innovative solutions to address unique customer challenges, resulting in long-term partnerships and repeat business.
- Coordinated with internal departments to ensure timely delivery of products or services, exceeding client expectations consistently.
Leasing Agent
Waterford Landing Apartments
01.2012 - 12.2013
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
Education
Bachelor of Arts - Project Management
Palm Beach State College
Palm Beach, FL05.2025
Skills
- Fluent in Spanish and English
- Forbes customer service trained
- Training: Gen Fam 757,767, SMS, ISO, FAA/EASA
- Strong leadership skills
Timeline
Resturant Host Lead
The Colony Palm Beach, Swifty's
05.2023 - Current
Quality Assurance Auditor
Atlas Air
01.2018 - 05.2023
Quality Assurance Analyst
Preferred Composite Services
01.2016 - 12.2017
Customer Service, Business Development
630 Aerospace
01.2014 - 12.2015
Leasing Agent
Waterford Landing Apartments
01.2012 - 12.2013
Bachelor of Arts - Project Management
Palm Beach State College
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