Maria Gamboa
Pasadena
Summary
Motivated goal driven bilingual employee with a vast experience in customer relations. Seeking a position that will allow to apply communication and problem solving skills with opportunities for advancement.
Overview
10
10
years of professional experience
Work History
Front Office Assistant
Data Shredding Services
01.2023 - 04.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
- Handled high-volume phone calls professionally, directing inquiries to appropriate departments or personnel as needed.
- Routed incoming mail and messages to relevant personnel without delay.
- Input data into spreadsheets and databases.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Associate
Boost Mobile
08.2015 - 11.2016
- Assisted customers by phone and in person to provide information about cellphone sales and promotions.
- Utilize product knowledge to promote sales.
- Provide prompt and courteous service to all customers.
- Maintain records related to sales.
- Consistently dealt with customers request and issues, helping the store achieve high customer service satisfaction.
- Cellphone activations
- Assisted customers with billing and account concerns.
- Trusted to open and closing store,including balancing the cash drawer.
Store Manager
Subway Restaurants
11.2012 - 05.2015
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Updated and maintained store signage and displays.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Answered customer queries and complaints and provided prompt solutions.
- Handled customer transactions and balanced cash drawers.
Education
GED -
Texas Education Agency
05.2021
Skills
- Data entry
- Time management
- Customer service
- Verbal and written communication
- Clerical support
- Payment processing
- Problem-solving
- Cash management
- Multitasking and organization
- Computer skills
Languages
Spanish
English
Timeline
Front Office Assistant
Data Shredding Services
01.2023 - 04.2023
Sales Associate
Boost Mobile
08.2015 - 11.2016
Store Manager
Subway Restaurants
11.2012 - 05.2015
GED -
Texas Education Agency
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