Maria Garcia
Mesa,AZ
Summary
Self-motivated Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
16
16
years of professional experience
Work History
Front Office Supervisor
Sovereign Healthcare
03.2017 - Current
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with patients and managers.
- Dispersed petty cash to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed all four of our Arizona centers- front desk and medical records departments.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Prepared agendas and took notes at meetings to archive proceedings.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Created, prepared, and delivered reports to various departments.
- Worked closely with Administrator and Clinica Director to ensure that the flow of front office operations is efficient.
- Provided financial counseling when necessary and or provide access to financial counseling.
- Responsible for timely and accurate completion of payroll.
- Reviewed unbilled reports and provided a summary of all outstanding items to Administrator and Central Business Office team.
Surgery Scheduler
Paramount Surgery Center
03.2009 - 03.2017
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for General, Orthopedic, Gynecology, Urology, ENT, and Plastic surgeons.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Updated daily operating room calendars with accurate appointment schedules.
- Checked in patients, collected payments, scanned identification and insurance cards.
Education
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZSkills
- Strategic Business Initiative
- Departmental Support
- Staff Management
- Operational Reporting
- Office Meetings
- Customer Relations
- Multi-Tasking Skill
- Exceptional Customer Support
- Office Supplies and Inventory
- Conflict Management
- Organization and Planning
- Oral and Writing Communication
- Administrative Support
Languages
Spanish
Native or Bilingual
Timeline
Front Office Supervisor
Sovereign Healthcare
03.2017 - Current
Surgery Scheduler
Paramount Surgery Center
03.2009 - 03.2017
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
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