Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Garcia Martinez

Oakdale,MN

Summary

Passionate about building effective relationships along with providing exceptional customer service

Overview

9
9
years of professional experience
1
1
Certification

Work History

MN Health Insurance Rep 1

MNsure
08.2022 - Current
  • Investigate and resolve and/or facilitate resolution of simple to highly complex problems reported by health care providers, members or other entities relating to MNsure, MHCP and managed care plans.
  • Navigate through various systems to obtain needed recipient and provider information; track transactions through historical claims data to isolate the problem/error and determine needed corrections and/or actions.
  • Instruct callers on, procedures, forms, and eligibility in association with MMIS and MN-ITS systems.
  • Process/Deny pending applications

Financial Relationship Banker

Huntington Bank
06.2021 - 08.2022
  • Identify opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners
  • Maintaining your knowledge of all products, services, technology and policies
  • Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation
  • Providing excellent customer service and effectively resolving customer issues.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.

Banking Center Assistant Manager

TCF Bank
10.2018 - 06.2021
  • Enforce bank regulations and oversee bank security measures
  • Share responsibilities for attaining branch sales goals with the management team
  • Responsible for staff sales motivation including branch contests and corporate sales and incentive programs
  • Supervise the work of all branch staff
  • Interview new hires
  • Assist manager in all areas of the branch as required
  • Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance
  • Playbook.

Shift Lead

Leeann Chin, Inc.
05.2015 - 12.2016
  • Train new hires
  • Oversee all front and back of the house restaurant operations
  • Ensure Adherence to Food Safety and Sanitation Standards
  • Maintain quality control for all food served
  • Respond to customer complaints tactfully and professionally.

Education

High school diploma -

Harding High School
Saint Paul, MN
06.2015

Skills

  • Management
  • Accounting
  • Banking
  • Food Safety
  • Interviewing
  • Call Center Customer Service

Certification

Notary Public

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

MN Health Insurance Rep 1

MNsure
08.2022 - Current

Financial Relationship Banker

Huntington Bank
06.2021 - 08.2022

Banking Center Assistant Manager

TCF Bank
10.2018 - 06.2021

Shift Lead

Leeann Chin, Inc.
05.2015 - 12.2016

High school diploma -

Harding High School

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Maria Garcia Martinez