Maria Garcia Santana
Louisville,KY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Returns Associate
Amazon.Inc
Louisville, KY
09.2022 - Current
- Worked closely with other departments such as Loss Prevention and Accounting on resolving customer return matters.
- Attached identifying tags to track returned items and put back into re-saleable stock.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Customer Service Officer
Lowes Home Centers
Louisville, KY
06.2023 - 12.2023
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Processed payments from customers using point of sale systems.
- Identified potential opportunities to upsell products or services to customers.
- Collaborated with other departments within the organization on various projects.
Education
High School Diploma -
JOSE LUIS DUBROCQ
CUBA, MATANZAS12-2021
Associate of Arts -
Jefferson Community And Technical College
Louisville, KYSkills
- Complaint Handling
- Organization
- Salesmanship
- Documentation
- Microsoft Office
- Workplace Safety
- In-store support
Languages
Spanish
Full Professional
English
Professional
Timeline
Customer Service Officer
Lowes Home Centers
06.2023 - 12.2023
Customer Returns Associate
Amazon.Inc
09.2022 - Current
High School Diploma -
JOSE LUIS DUBROCQ
Associate of Arts -
Jefferson Community And Technical College
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