Maria Garza
Houston,TX
Summary
Driven by a goal-oriented mindset, I enhanced customer satisfaction and loyalty at Dawn Foods Products through exceptional customer support and problem-solving skills. Skilled in data entry and excellent communication, I consistently exceeded performance targets, demonstrating a keen ability to multitask and collaborate effectively within team environments for optimal results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Success Rep 2 position. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
Work History
Bilingual Customer Success Representative
Dawn Foods Products
06.1996 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Cashier
Foot Locker
06.1992 - 04.1997
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
M B Smiley High School
Houston, TX05.1992
Skills
- Customer Support
- Goal-oriented mindset
- Telephone reception
- Paperwork Processing
- Multitasking Abilities
- Customer Relations
- Data entry proficiency
- Sales expertise
- Up-selling strategies
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
Timeline
Bilingual Customer Success Representative
Dawn Foods Products
06.1996 - Current
Cashier
Foot Locker
06.1992 - 04.1997
High School Diploma -
M B Smiley High School
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