Maria Gates
South Setauket,New York
Summary
Highly organized and detail-oriented Administrative Assistant with experience in a fast-paced medical office environment, offering exceptional multitasking and communication skills. Currently pursuing a Master’s in Library Science with the goal of merging administrative expertise and a passion for information management to transition into a career as a library professional. Demonstrates a self-motivated work ethic, strong decision-making abilities, and adaptability to perform effectively in both independent and collaborative settings. Dedicated to delivering excellent service, maintaining confidentiality, and supporting organizational success.
Overview
6
6
years of professional experience
Work History
Administrative Support Assistant
Mather Hospital Northwell Health
05.2024 - 03.2025
- Provide administrative and front-desk support in a high-paced vascular office, ensuring efficient daily operations and excellent patient care
- Check in and check out patients for appointments, verifying insurance information, collecting copays, and addressing any inquiries to ensure a seamless patient experience.
- Act as a liaison between the office and Mather Hospital, facilitating seamless communication regarding medical records, patient issues, surgical scheduling, and other critical matters.
- Manage a high volume of phone calls and emails, providing prompt and professional responses to patient, hospital, and provider inquiries.
- Maintain accurate patient records, adhering to HIPAA regulations and hospital policies for confidentiality and compliance.
Administrative Support Assistant
Northwell Health Eye Institute
09.2022 - 05.2024
- Assists in performing all front-office activities and providing administrative support to clinic and office managers, including appointment management, customer service, insurance eligibility, and collecting payments.
- Researches and resolves routine billing questions and discrepancies and escalates non-standard issues to higher level personnel.
- Manages high volumes of incoming calls and emails, ensuring timely responses and accurate information dispersal.
- Creating and maintaining confidential patient files; implementing EMR systems to automate patient records management and to ensure patient information is accurately entered for billing purposes.
Group Sales Associate
Adventureland
04.2022 - 09.2022
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Booked events for groups of 25-400 people.
- Managed high volume of incoming calls and inquiries, ensuring prompt assistance to potential clients interested in booking events.
- Enhanced customer satisfaction by resolving disputes and addressing inquiries in a timely manner.
- Provided direct training of newly hired personnel.
Server
TopGolf
08.2021 - 03.2022
- Greeted customers and assisted them in understanding the game and safety rules of TopGolf.
- Memorized more than 30 menu items and served breakfast, lunch, and dinner to 50-100 customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Office Assistant
Academic Advisement & Information Center
09.2019 - 06.2021
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Located library materials, resources and technologies to fulfill patron requests.
Education
Master of Science - Library And Information Science
SUNY At Buffalo
Buffalo, NY12-2026
Bachelor of Science - Business Administration
Farmingdale State College
Farmingdale, NY01.2022
Skills
- Proficient computer skills: Microsoft Office, Web Design & Development
- Strong interpersonal communication skills
- EMR management
- Insurance processing
- Adaptability
Other Experience
Vice President & Treasurer 12/2021 to 12/2022
Delta Phi Epsilon
- Directed and facilitated weekly meetings with over 50 women.
- Oversaw and coordinated fundraising events that raised over $25,000 every year for the Cystic Fibrosis Foundation and ANAD.
- Analyzed prior expenses in order to predict monthly costs and create a financial plan.
- Assessed funding requests in order to assign monetary values to upcoming events and needs.
- Prevented the organization from exceeding its allocated funds.
Timeline
Administrative Support Assistant
Mather Hospital Northwell Health
05.2024 - 03.2025
Administrative Support Assistant
Northwell Health Eye Institute
09.2022 - 05.2024
Group Sales Associate
Adventureland
04.2022 - 09.2022
Server
TopGolf
08.2021 - 03.2022
Office Assistant
Academic Advisement & Information Center
09.2019 - 06.2021
Master of Science - Library And Information Science
SUNY At Buffalo
Bachelor of Science - Business Administration
Farmingdale State College
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