Maria Isabel Franco Gaxiola
Pacoima,CA
Summary
A dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations at Raising Cane's Restaurants. Expert in customer service and teamwork, I excel in high-pressure environments, evidenced by a significant improvement in team efficiency and customer engagement. Skilled in cash handling and problem-solving, I consistently exceed sales targets through strategic planning and exceptional service.
Overview
5
5
years of professional experience
Work History
Crew Member
Raising Cane's Restaurants
03.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Supported training of new crew members, leading to more efficient onboarding process.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Commercial Manager
O’Reillys
05.2021 - 07.2023
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Strengthened team and organization by recruiting and hiring Number qualified employees.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Built relationships with clients to establish new contracts.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Analyzed sales data to identify opportunities for expansion into new markets, driving increased market share.
- Maintained an up-to-date understanding of industry trends and regulatory changes which informed strategic decisionmaking.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Driver
Amazon
10.2019 - 01.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Improved route efficiency, leading to reduction in average delivery times.
- Drove safely in various weather and road conditions to avoid accidents.
Education
John Francis Polytechnic High School
Sun Valley, CA2012
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Self-discipline
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Basic math
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Store opening and closing
- Safety
- Hospitality service expertise
- Inventory restocking
- Order management
- Menu memorization
- Equipment maintenance
- Inventory counts
- Sales expertise
- Task prioritization
- Product knowledge
- Sanitizing
- Team player
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Raising Cane's Restaurants
03.2024 - Current
Commercial Manager
O’Reillys
05.2021 - 07.2023
Driver
Amazon
10.2019 - 01.2021
John Francis Polytechnic High School
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