Maria Gazzara
Middletown,CT
Summary
Self-motivated office and operations professional with 20 years of practical administration experience and related office assistance. Detail oriented and organized individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of efficient administration, while facilitating innovative and efficient solutions to various business operational issues. Leadership qualities and the ability to work with people.
Overview
31
31
years of professional experience
Work History
Owner/Manager
The Doggie Castle
11.2004 - Current
- Oversaw daily office operations for staff of 2-3 employees
- Prepared and distributed payroll for staff of 2-3 direct reports
- Composed and drafted all outgoing correspondence and reports
- Oversaw inventory and office supply purchases
- Complied annual recommendations for end of fiscal year budgets
- Answered and quickly redirected up to 30 calls per day
- Posted receipts to appropriate general ledger accounts
- Ordered and distributed office supplies while adhering to a fixed office budget
- Run advertisements and promotions
- Manage policies and procedures
- Update and manage QuickBooks
- Monitored payments due from clients and promptly contacted clients with past due payments
- Accessed computerized financial information to answer questions related to specific accounts
- Completed and mailed bills, contracts, policies, invoices and checks
- Maximized operational efficiency by coaching staff on various customer service
- Streamlined office operations by organizing files, preparing documents, and distributing correspondence
Senior Computer Support Specialist
Insurity
07.1998 - 11.2004
- Provided base level IT support to non-technical personnel
- Managed call flow and responded to technical support needs of customers
- Resolved customer issues in clear, courteous and straightforward manner
- Met and exceeded company productivity goals
- Perform data entry of detailed information on client requests
- Provide documentation on client request
- Resolved computer and system networking problems to maintain user productivity.
- Assist and lead projects
- Met aggressive deadlines
- Team player
- Implemented user acceptance testing with focus on documenting defects and executing test cases
- Trained new employees on company-specific systems and tools, ensuring smooth on boarding processes.
Senior Teller/Customer Service Representative
People's United Bank
07.1993 - 07.1998
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Received regional branch recognition award for sales increase
- Scheduled staffing for the main branch
- Continued education on current banking products and services
- Processed quarterly Vault and ATM audits with a zero error rate
- Pulled daily branch reports
- Maintained balancing record with 100% rate of accuracy
- Opened accounts
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Maintained friendly and professional customer interactions
- Advised clients on mortgage, educational and personal loans
- Resolved complex customer issues promptly and professionally, maintaining focus on achieving positive outcomes for both client and bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Managed overdraft reports and performed audits.
- Coached and trained new bank tellers.
- Answered phone and email inquiries on banking products.
- Performed general teller duties for drive-thru line.
- Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships.
Education
Cosmetology - Cosmetology
New England School of Hair Dressing
East Hartford, CT01.1993
High School Diploma -
South Catholic High School
Hartford, CT01.1990
Skills
- Excellent communication skills
- Record management
- Database administration
- Project planning
- MS Microsoft Word, Outlook, Excel
- Excellent time management skills
- Accurate and detailed
- Responsible
- Independent worker
- Works well under pressure
- Dedicated team player
- Organized
- QuickBooks proficient
- Multi-tasking
- Customer relations
- Small business operations
- Client service
- Financial management
- Business administration
- Administrative oversight
- Verbal and written communication
Timeline
Owner/Manager
The Doggie Castle
11.2004 - Current
Senior Computer Support Specialist
Insurity
07.1998 - 11.2004
Senior Teller/Customer Service Representative
People's United Bank
07.1993 - 07.1998
High School Diploma -
South Catholic High School
Cosmetology - Cosmetology
New England School of Hair Dressing
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