Maria G. Bonfoey
Irving
Summary
Dynamic Scheduling Specialist with proven expertise at Baylor Scott & White Health, excelling in patient registration and insurance verification. Recognized for exceptional attention to detail and strong customer relations skills, I effectively managed complex scheduling processes, ensuring seamless operations and enhancing patient satisfaction. Bilingual communicator adept at fostering relationships and resolving issues efficiently. Highly organized Scheduling Specialist with background in coordinating and managing multiple schedules, ensuring efficient functionality within fast-paced environments. Possess strong problem-solving skills, adept at anticipating conflicts and providing solutions to ensure smooth business operations. Noteworthy impact made in previous roles by enhancing scheduling processes, thereby improving overall productivity. Skilled in utilizing various scheduling software along with exceptional interpersonal communication abilities.
Overview
24
24
years of professional experience
Work History
Scheduling Specialist
Baylor Scott & White Health
12.2023 - Current
- Pre-registration, collect payments for procedures for diagnostic procedures
- Contact patients and providers for outpatient diagnostic procedures
- Insurance verification, disposition of insurance and coverages
- Collect patient demographics and provide estimates for procedures
- Validate insurance and verify if network is in network with the providers
- Compile patient information such as diagnostics and procedures needed
- Monitor inbound orders process to ensure orders are validated and routed appropriately
- Special projects as needed for outbound procedure calls and others
- Manage Spanish calls and payments for other schedulers and for inbound or outbound and special projects
Clinical Services Clerk
Baylor Scott & White Health
10.2022 - 12.2023
- Managed front office clerical responsibilities and administrative support tasks.
- Greeted and directed patients and visitors, provided directions, and answered questions.
- Translated from English to Spanish for physicians, patients and techs.
- Scheduled appointments for various medical procedures.
- Managed patient workflow and electronic health risk assessments.
- Managed telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period.
- Maintained departmental records and ensured accuracy of patient files and inventory.
Outsourcing Delivery Analyst
S&P Global Market Intelligence
09.2021 - 10.2022
- Processed trade settlements and ensured timely and accurate processing of financial activities.
- Handled new deal closings, restructures and amendments for various asset types.
- Managed reconciliations, cash ledgers, and issued resolution.
- Coordinated with different departments to gather the necessary information and complete tasks promptly.
Business Associate / Office Manager
Duncanville’s First Baptist Church
04.2013 - 12.2021
- Audited and processed accounts receivables handling $1.2-$1.5 million annually.
- Managed payroll, tax transfers, and year end procedures for 60+ employees.
- Conducted bank transfers, reconciliations, and financial reporting.
- Maintained personal files and handled supply inventory and contracts.
- Assisted in budget preparation and responded to member inquires.
- Managed the church’s bookkeeping, payroll, and contributions records.
Administrative Manager
G & O Contractors, LLC
04.2010 - 03.2013
- Implemented a new accounting system to improve efficiency.
- Managed office machines and multi-line phones.
- Assisted contractors with scheduling and inventory management.
General Manager
Federal Cash Advance / Cash Max
12.2007 - 04.2010
- Established customer relationships and handled complaints.
- Processed loans, renewals, collections.
- Trained employees created staff schedules.
Legal Assistant
Law Office of Ellen Dixius
01.2007 - 12.2007
- Assisted customers and provided payments for all cases.
- Performed translations on criminal and family law cases.
- Processed decrees, letters of representation and other legal documents.
- Managed office supplies and handled customer inquiries.
Manager
Cancun Market
01.2004 - 12.2006
- Handled cash transactions and end-of-year cash pick-ups.
- Rendered customer services in various capacities.
- Created weekly work schedules for staff.
Administrator Assistant / Bookkeeper
DS Arts
06.2001 - 12.2003
- Managed accounts payables and receivables.
- Performed bank reconciliation and payroll processing.
- Maintained supply inventory and provided front desk support.
- Conducted bilingual translations for business calls.
Education
Associate of Arts -
Dallas College
Dallas, Texas01.2024
Bone Health and Osteoporosis -
eRadImaging
Florida01.2023
Accounting Clerk Certificate -
Cedar Valley College
Dallas, Texas01.2014
High School Diploma -
Duncanville High School
Duncanville, Texas01.2001
Skills
- Accounts Payable
- Accounts Receivable
- General Ledger
- Payroll Taxes
- Year End Procedures
- Accrual accounting
- Cash accounting
- Microsoft Office Suite
- ACS Technologies
- Peachtree
- QuickBooks
- Bilingual (Spanish-English)
- Detail-oriented
- Responsible
- Quick learner
- Patient scheduling
- Insurance verification
- Payment processing
- Customer relationship management
- Data entry accuracy
- Project coordination
- Bilingual communication
- Problem solving
- Time management
- Attention to detail
- Team collaboration
- Multi-tasking
- Schedule management expertise
- Customer relations skills
- Documentation skills
- Calendar management
- Recordkeeping
- Documentation
- Professional demeanor on telephone
- Customer relations
- Critical thinking
- Timesheet management
- Document management
- Strong work ethic
- Documentation expertise
- Account management
- Schedule management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Payroll processing
- Data entry
- Inventory tracking
- Patient registration
- Word processing
- Medical billing
- Production scheduling
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Scheduling Specialist
Baylor Scott & White Health
12.2023 - Current
Clinical Services Clerk
Baylor Scott & White Health
10.2022 - 12.2023
Outsourcing Delivery Analyst
S&P Global Market Intelligence
09.2021 - 10.2022
Business Associate / Office Manager
Duncanville’s First Baptist Church
04.2013 - 12.2021
Administrative Manager
G & O Contractors, LLC
04.2010 - 03.2013
General Manager
Federal Cash Advance / Cash Max
12.2007 - 04.2010
Legal Assistant
Law Office of Ellen Dixius
01.2007 - 12.2007
Manager
Cancun Market
01.2004 - 12.2006
Administrator Assistant / Bookkeeper
DS Arts
06.2001 - 12.2003
Associate of Arts -
Dallas College
Bone Health and Osteoporosis -
eRadImaging
Accounting Clerk Certificate -
Cedar Valley College
High School Diploma -
Duncanville High School
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