Overview
Work History
Education
Skills
Timeline
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Maria Geisner

Maria Geisner

Customer & People Oriented
Vista,CA

Overview

25
25
years of professional experience

Work History

Ambassador

SeaWorld Entertainment
02.2024 - 04.2025
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Blackjack Dealer

Harrah's Resort and Casino
09.2023 - 02.2024
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
  • Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
  • Handled [Number] cash out and buy in transactions each night.

Waitress

Por Favor Restaurant
12.2022 - 08.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Diploma - College Prep

Oceanside High School
Oceanside, CA
06.1987

A.A. Degree - Communications/ English

Mira Costa College
Oceanside, CA
06.1992

Skills

  • Menu memorization
  • Responsible alcohol service
  • Elegant food plating
  • Beverage preparation
  • Highly reliable
  • Clear and effective communication
  • Attending multiple customers
  • Interpersonal skills
  • Performance improvement
  • Handling difficult customers
  • Engaging personality

Timeline

Ambassador

SeaWorld Entertainment
02.2024 - 04.2025

Blackjack Dealer

Harrah's Resort and Casino
09.2023 - 02.2024

Waitress

Por Favor Restaurant
12.2022 - 08.2023

Diploma - College Prep

Oceanside High School

A.A. Degree - Communications/ English

Mira Costa College
Maria GeisnerCustomer & People Oriented