MARIA GIAMBONA
2310 Donna Dee Court Toms River,NJ
Summary
Motivated business professional bringing a 30-year career in small business ownership. Business development and operator who quickly masters new concepts and technologies to drive successful businesses. Strong customer service skills, employee interaction and small business office skills. Operations management including Hiring, training and supervision. Financial analysis, Accounts receivable and payable, Inventory control and management. Bookkeeping, Bank statement reconciliation, Debt collections and billing.
Strong work ethic, Natural leader, Conflict resolution techniques. Fast learning, Reliable and Responsible.
Excellent attention to detail, Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
42
42
years of professional experience
Work History
Urgent Care Front Desk/Patient Service Specialist
AFC Urgent Care
West Long Branch , NJ
02.2022 - Current
- Scheduled appointments and managed patient records using electronic health record software.
- Ensured all required documentation was completed accurately before submitting claims.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Processed payments from patients, including cash, check, or credit card transactions.
- Provided general customer service support by answering questions about services provided by the practice.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Greeted patients upon arrival and verified patient information.
- Maintained strict confidentiality when dealing with sensitive information.
- Maintained knowledge of current insurance requirements for billing purposes.
- Identified trends in denials or rejections of claims and worked to resolve them quickly.
- Responded to patient inquiries regarding account status.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Restaurant Owner/Manager
Ravinlu LLC T/A Hot Tomato Italian Restaurant, Toms
, New Jersey
09.1997 - 09.2016
- Analyzed industry trends and compiled market research data to inform planning and strategy
- Directed targeted marketing efforts that introduced new products and promoted product visibility
- Managed the annual operating budget
- Increased volume of business by following up on leads, creating and distributing coupons and networking
- Managed buying and selling of goods
- Prospected to obtain new customers while maintaining relationships with existing customers
- Prepared income statements and balance sheets and projected cash flow
- Developed and implemented staff training
- Monitored food costs
- Researched public perception of products and services and used information gathered to guide strategy development
- Reviewed sales and activity reports to measure productivity and meet company performance targets
- Maintained exceptional customer service
- Prepared month-end reports and processed timecards for paychecks
- Managed all purveyors and cost shopped to market prices.
Bookkeeper
Piccolo Ristorante
Englewood, NJ
10.1988 - 01.1992
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Checked postings and documents for correctness, accuracy and proper coding.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Analyzed financial transactions, assigning to specific accounts.
Medical Receptionist
Restorative Dental Associates
Englewood, NJ
09.1985 - 07.1988
- Gathered, transcribed and typed medical information into charts.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Straightened up waiting room to maintain neat and organized space.
- Compiled physical and digital documents, charts and reports.
- Processed patient payments and scanned identification and insurance cards.
Dental Assistant
Dr. Kenneth Feiler
Fort Lee, NJ
06.1984 - 03.1986
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Documented patient records with procedures performed and added notes taken to charts.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Laid out dental instruments and equipment before procedures.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Checked with participants throughout procedures to help alleviate anxiety.
Transcriptionist
United States Attorney's Office
New York, NY
03.1983 - 09.1985
- Replayed dictation tapes to verify contextual accuracy of reports.
- Transcribed previously recorded Audio from Italian to English
- Prepared written documents of transcripts for court trial
- Worked with United States Attorneys to prepare documents for trial
- Worked Live phone wire tap with United States Drug Enforcement Agents
- Translated phone calls from Italian to English
- Relayed translation of conversations in real time
Education
Dental Assistant/X-Ray Tech Certification - FeilerRavinluDental Assisting/X-Ray Technician
Lyons Institute
Hackensack, NJ03.1985
High School Diploma -
Fort Lee High School
Fort Lee, NJ06.1983
Skills
- Customer Support
- Inbound and Outbound Calling
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Customer Service
- Building Customer Trust and Loyalty
- Transaction Processing
- Calm and Professional Under Pressure
- Team-Oriented and Cooperative
- Strong Analytical and Problem Solving Skills
- Excellent Attention to Detail
- Patient and Empathetic
Timeline
Urgent Care Front Desk/Patient Service Specialist
AFC Urgent Care
02.2022 - Current
Restaurant Owner/Manager
Ravinlu LLC T/A Hot Tomato Italian Restaurant, Toms
09.1997 - 09.2016
Bookkeeper
Piccolo Ristorante
10.1988 - 01.1992
Medical Receptionist
Restorative Dental Associates
09.1985 - 07.1988
Dental Assistant
Dr. Kenneth Feiler
06.1984 - 03.1986
Transcriptionist
United States Attorney's Office
03.1983 - 09.1985
Dental Assistant/X-Ray Tech Certification - FeilerRavinluDental Assisting/X-Ray Technician
Lyons Institute
High School Diploma -
Fort Lee High School
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