Maria Giannopoulos
Boca Raton
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
24
24
years of professional experience
Work History
High School Secretary
West Boca High School
10.2022 - Current
- Placed orders for all classroom and office supplies.
- Prepared cash deposits from school activities and made bank deposits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in preparing district informational materials such as brochures and newsletters.
- Processed student registrations and withdrawals.
- Documented attendance, grades and test scores to update permanent records.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified data files prior to entry to maintain high data accuracy.
Secretary to the Assistant Principal
Boca Raton Middle School
01.2021 - 10.2022
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
Instructional Paraprofessional
P.S.196 Queens
10.2000 - 11.2021
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Monitored student classroom and outdoors activities to promote student safety.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
Education
No Degree -
Queensborough Community College
Oakland Gardens, NY06-1992
Skills
- Scheduling appointments
- Student assistance
- Email correspondence
- File management
- Phone etiquette
- Attendance record management
- Phone call answering
- Employee timesheet processing
Languages
Greek
Full Professional
Timeline
High School Secretary
West Boca High School
10.2022 - Current
Secretary to the Assistant Principal
Boca Raton Middle School
01.2021 - 10.2022
Instructional Paraprofessional
P.S.196 Queens
10.2000 - 11.2021
No Degree -
Queensborough Community College
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