Maria Gibbons
Chicago,Illinois
Summary
Over 15 Years of experience as Lead Administrative and Executive Assistant. 7 Years in Call Center. Highly organized with strong analytical skill and presentation abilities. Track record for exceeding timelines. Over 10 years in the Medical Insurance Industry. Fully bi-lingual with experience in oral and written translations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housing Navigator
Project Vida
06.2023 - Current
- Intake non-medical case management: Assist with Housing programs for Clients that are currently either homeless or in unstable housing; also work with clients in accordance with their current income to find affordable housing.
- Work with Calculations provided by HUD to ensure that Clients are placed in homes that meet financial standards, conduct Inspections to assure that properties that meet standard of living.
- Present non-medical case management notes during Case Consultations.
- Decreased Caseload from 130 to 35 by assessing current needs.
ERAP Application Specialist
The Resurrection Project Temporary/Layoff
02.2023 - 06.2023
- Assisted Applicants in navigating electronic application
- Worked to ensure payments of emergency rental assistance for City of Chicago applicants with caseload of over 2500.
- Obtain documents from Tenants and Landlords to upload to applications.
- Reviewed and verified documentation, completed income and rental calculations using Ledgers and receipts, Reported findings to Supervisors and Government Agencies
- Bi-lingual consultant to Tenants and Landlords.
Legal Consumer Advocate
Total Attorneys/Layoff
07.2013 - 03.2020
- Leadership: Assigned to role as Team Lead due to superb performance. Fostered positive work environment
throughout tenure, improving retention rates amidst changes in management. - Training & Development: Trained seven new employees in six-month period, upgrading skillset and improving.
departmental efficiency, allowing department head to increase quota. - Customer Service Orientation: Exceeded daily departmental quota for transferring potential customer calls to
attorneys, generating leads and new cases by 15%. - Retained potential attorneys following unfavorable call experiences or billing by another department, successfully.
preserving revenue and external department support.
Grant Writer
Self Employed
07.2009 - 01.2013
- Wrote ten grants, generating total of over $100,000 geared toward enhancing community literacy, fine arts, and focused literacy programs for minors.
- Researched available grants suitable for programs and educated non-for-profits on funding sources specifics for those grants.
Executive Administrative Assistant
El Valor/Layoff
10.2008 - 07.2009
- Hired full-time following exceptional performance during three-week temporary status. Promoted to work for President and Chief Financial Officer offices.
- Office Management: Cleared 15 years worth of backlog in office by modernizing office management via digital filing.
- Organization & Strategic Planning: Created flowchart to balance conflicting projects between CFO and
- President’s office, improving expansion of client base and overall operations within community.
- Process Improvement: Collaborated with CFO to overhaul company billing process, resulting in year-to-year zero audit findings.
- Documented and re-established contact with past small- and large-scale donors, creating additional funding stream.
- Additionally suggested software that tracked donor acquisitions and communications, leading to effective donor retention.
Medical Billing and Pre-Certification Specialist
Advanced Resources Inc. (Temporary)
07.2007 - 08.2008
- Pre-Certification Specialist for Hematology/Oncology Practice at Northwestern Medical Faculty Foundation
- Billing for Medicaid and Medicare at Loyola University Hospital and Northwestern Memorial Hospital
- Worked with Spanish speaking patients with applications and Explanation of Benefits.
- Verification of secondary insurance and Pre-authorization and Referral initiation process and EOB
- Worked with team to streamline operations and prioritize tasks that increased revenue by 25%
Medicare/Medicaid Representative
Addison Inc. (Temporary)
02.2006 - 07.2007
- Screened Patients and reviewed information of possible Medicaid/KidCare applications and Medicare
- Interacted with caseworkers and Department of Public Aid, Social Workers and Physicians
- Follow-up for Appeal of denials related to applicants especially those denials prior to hospital admittance with 78% approval rate.
- Worked directly with self-pay patients to establish payment plans and reported all delinquent accounts to Collections Department for review.
Account Representative
Medassist Inc.
05.2005 - 02.2006
- Began as Administrative Assistant in Indiana and assigned to review backlog of patient files. Was promoted to Accounts
- Representative in Chicago following successful clearing of files and securing Medicare and Medicaid for patients, in addition to Kid Care insurance.
- Shredded patient files down from 850 to 350 in three-month period, exceeding supervisor expectations and securing
- Sustained 85% success rate securing health insurance for first-time applicants.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Education
Business Management - Business Management
Harold Washington College
Chicago, Illinois06.2025
Skills
➢ Customer Service ➢ Office Management ➢ ➢ QuickBooks ➢ Epic ➢ Google Workspace ➢ Allscripts, Slack ➢CUBS/Smarts ➢ Kronos ➢ Medical Billing & Coding ➢ Leadership / Management ➢ Training & Development ➢ Grant Writing ➢ Microsoft Office ➢ Bilingual (Spanish)
Certification
- Medical Coding AAPC - Completion date Sept. 2024
Languages
Spanish
Full Professional
Timeline
Housing Navigator
Project Vida
06.2023 - Current
ERAP Application Specialist
The Resurrection Project Temporary/Layoff
02.2023 - 06.2023
Legal Consumer Advocate
Total Attorneys/Layoff
07.2013 - 03.2020
Grant Writer
Self Employed
07.2009 - 01.2013
Executive Administrative Assistant
El Valor/Layoff
10.2008 - 07.2009
Medical Billing and Pre-Certification Specialist
Advanced Resources Inc. (Temporary)
07.2007 - 08.2008
Medicare/Medicaid Representative
Addison Inc. (Temporary)
02.2006 - 07.2007
Account Representative
Medassist Inc.
05.2005 - 02.2006
Business Management - Business Management
Harold Washington College