Maria Gibson
Fairfax,VA - Virginia
Summary
Native Spanish speaker and fluent in English.
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bank Of America
Oklahoma City, OK
03.2015 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
Customer Service and Sales Representative
Wells Fargo
Falls Church, VA
05.2012 - 04.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Bank Teller
Wells Fargo
Fairfax, VA
12.2008 - 04.2012
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Certificate in Business Administration - Administrative Assistant
Universidad Mayor De San Simon
Cochabamba-BoliviaSkills
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Teller Transactions
Timeline
Customer Service Representative
Bank Of America
03.2015 - 04.2016
Customer Service and Sales Representative
Wells Fargo
05.2012 - 04.2013
Bank Teller
Wells Fargo
12.2008 - 04.2012
Certificate in Business Administration - Administrative Assistant
Universidad Mayor De San Simon
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