Maria Gibson
Bryan,TX
Summary
Motivated and highly skilled in medical practice front office administration. Over 30 years of experience in various practice settings in managing front office operations to include schedule utilization, billing and coding, insurance authorization and denials, collections, inventory management. Experience with various electronic medical records to include E-clinical Works, Practice Fusion and AthenaOne. Well versed in all clerical and administrative needs of medical offices and successful at adapting to quickly changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Office Administrator
Republic Pain Specialists
Bryan, TX
04.2021 - Current
- Answered customer queries via email or telephone in a professional manner.
- Provided administrative support to executive team including typing memos, reports, correspondence and other documents as requested.
- Greeted visitors, answered phones and directed inquiries to appropriate personnel.
- Maintained accurate records of patient visits and treatments given.
- Coordinated care with physicians and other healthcare professionals.
Front Office Manager
Remon Fino MD
Bryan, TX
02.2009 - 04.2021
- Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
- Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
- Managed patient billing activities, ensuring accurate data entry into the system and collection of payments due.
- Reviewed account balances regularly to identify any discrepancies or outstanding payments due.
- Processed insurance claims forms submitted by patients or other providers.
- Kept updated on changes in insurance regulations that may affect billing procedures.
- Provided administrative support to physicians, nurses and other health care personnel as needed.
Front Office Manager
Young and Young Urology
Bryan, TX
09.2003 - 02.2010
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Education
Bachelor of Applied Science - Community Health Services
Sam Houston State University
Huntsville, TX05-2003
Skills
- Customer Engagement
- Telephone Reception
- Inventory Management
- Document Management
- Scheduling Appointments
- Operations Management
- Word Processing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certifications in Medical Office Procedures- 12/2001, Medical Transcriptionist- 06/2002, Legal Office Specialist-12/2002, Desktop Publishing-05/2002, Software Specialist-12/2002
References
References available upon request.
Timeline
Front Office Administrator
Republic Pain Specialists
04.2021 - Current
Front Office Manager
Remon Fino MD
02.2009 - 04.2021
Front Office Manager
Young and Young Urology
09.2003 - 02.2010
Bachelor of Applied Science - Community Health Services
Sam Houston State University
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