Maria Gil
Austin
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Assistant Community Manager
RPM Living
03.2023 - 01.2024
- Provided administrative support to the Community Manager as needed
- Assist Maintenance Supervisor with punch walk new units for release of new buildings and move ins
- Conducted surveys to assess resident satisfaction levels
- Boosted tenant retention by addressing issues to achieve speedy resolution
- Coordinated events for residents of the community
- Created and maintained relationships with local businesses, government agencies, and other organizations in the area
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs
- Processed applications from prospective tenants or homeowners in a timely manner
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds
- Updated resident accounts with latest personal information and recent payments
- Maintained accurate financial records related to organizational expenditures
- Create P O's for Vendors
Assistant Community Manager
RPM Living
09.2020 - 03.2023
- Provided administrative support to the Community Manager as needed
- Established and maintained relationships to meet community needs and avoid service duplication
- Conducted surveys to assess resident satisfaction levels
- Researched and analyzed community needs to determine program directions and goals
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs
- Processed applications from prospective tenants or homeowners in a timely manner
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility
- Reviewed documents such as contracts, leases, and permits prior to submission
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Boosted tenant retention by addressing issues to achieve speedy resolution
- Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Assistant Property Manager
Inland Residential Real Estate Services
02.2020 - 09.2020
- Assist Managing 3 employees, Marketing & Leasing
- Processing rental payments, processing move outs and move ins
- Creating leases and renewals
- Perform audits of current residents files to ensure they contain all required documents
- I have also assisted and arranged our resident functions
- Entered and followed up on service request to ensure the resident concerns have been taken care of.
Assistant Property Manager
Avenue 5 Residential
03.2019 - 01.2020
- Assist Managing 3 employees, Marketing & Leasing
- Processing rental payments, processing move outs and move ins
- Creating leases and renewals
- Perform audits of current resident files to ensure they contain all required documents
- Knowledge of Section 8 and Tax Credit information.
Assistant Property Manager
Inland Residential Real Estate Services
02.2018 - 01.2019
- Assist Managing 7 employees, Planning Resident Events, Marketing, Leasing, Staging models & Renovations
- Processing rental payment, processing move outs and move ins
- Creating leases and renewals
- Perform audits of current residents files to ensure they contain all required documents
- In the 11 months I have been Assistant Property Manager there have been no delinquencies
- Knowledge of Yardi
- LRO, YeildStar.Docu-sign, Rent Cafe & CRM.
Assistant Property Manager
Inland Residential Real Estate Services
05.2016 - 02.2018
- Assist Managing 5 employees, Planning Resident Events, Marketing, Leasing & Staging models
- Processing rental payment, processing move outs and move ins
- Creating leases and renewals
- Perform audits of current residents files to ensure they contain all required documents
- In the 2 years I have been Assistant Property Manager there have been no delinquencies
- Knowledge of Yardi, LRO, Yeild Star
- Docu-sign & Rent Cafe.
Leasing Consultant
Inland Residential Real Estate Services
06.2015 - 05.2016
- Tour & lease apartments, Stage models, answer phones, put files together, make appointments, and do a walk through before residents move in
- Help with makeready apartments and preform credit checks & rental verifications on applicants
- Knowledge of Yardi, LRO,YeildStar, Docu-sign Rent Cafe.
Manager / Training Director
Chick-fil-A
10.2014 - 05.2015
- In charge of managing 30 - 40 employees
- Create, maintain and enter information into each employee's profile
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Completed forms in accordance with company procedures
- Train and assist staff with computer usage
- Selected each module according to each employee's responsibilities and duties.
Manager / Training Director
Chick-Fil-A
06.2003 - 10.2014
- Use computers for various applications, such as database management or word processing
- Create, maintain, and enter information into databases
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Conduct searches to find needed information
- Establish work procedures or schedules and keep track of the daily work
- Order and dispense supplies
- Supervise staff and provide training and orientation to new staff
- Train and assist staff with computer usage
- Accomplished and energetic manager with solid history of achievement in quick service restaurant
- Motivated leader with strong organizational and prioritization abilities
- Areas of expertise include training, customer service & working well with the team
- Service-oriented Manager with over 11 years background in fast pace environment with excellent communication skills
- Goal-oriented Manager dedicated to high levels of customer satisfaction and meeting aggressive business goals.
Customer Service Manager
Post Net
08.1998 - 11.2002
- Organize and supervise activities such as the processing of incoming and outgoing mail
- Collect rents for post office boxes
- Resolve customer complaints
- Hire and train employees, and evaluated their performance
- Repare employee work schedules
- Inform the public of available services, and of postal laws and regulations
- Help Customers with their shipping needs.
Education
Skills
- Administration and Management
- English / Spanish
- Active Listening
- Time Management
- Resident Relations
- Tenant and Eviction Laws
- Yardi Software Proficiency
- Event Planning
Timeline
Assistant Community Manager
RPM Living
03.2023 - 01.2024
Assistant Community Manager
RPM Living
09.2020 - 03.2023
Assistant Property Manager
Inland Residential Real Estate Services
02.2020 - 09.2020
Assistant Property Manager
Avenue 5 Residential
03.2019 - 01.2020
Assistant Property Manager
Inland Residential Real Estate Services
02.2018 - 01.2019
Assistant Property Manager
Inland Residential Real Estate Services
05.2016 - 02.2018
Leasing Consultant
Inland Residential Real Estate Services
06.2015 - 05.2016
Manager / Training Director
Chick-fil-A
10.2014 - 05.2015
Manager / Training Director
Chick-Fil-A
06.2003 - 10.2014
Customer Service Manager
Post Net
08.1998 - 11.2002